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Mailing Address

Commanding Officer
U.S. Coast Guard Financial Service Center
1430A Kristina Way
Chesapeake, VA 23326

 

Email Address

FSC Customer Service
FIN-SMB-Customerservice@uscg.mil

 
Purchase Order
FIN-SMB-Customerservice@uscg.mil

Status of Invoice Payments

Invoicing Information

Please refer to the terms of your contract for invoicing instructions specific to your award.

IPP Information:

For most of the U.S. Coast Guard awards established on or after October 1, 2021, the terms on the awards require vendors to submit proper invoices through Invoice Processing Platform (IPP), a secure web-based payment information system provided by U.S. Department of Treasury’s Financial Management Service. The service is available free of charge to all federal agencies and their suppliers. 

Website – ipp.gov

Non-IPP Invoicing:

If the terms on the contract do not require the use of IPP, then the vendor must follow the payment instructions within the terms of the contract for creating and submitting invoices. 

If you are conducting business with the Coast Guard Yard, please refer to the Miscellaneous and Yard page. 

Invoicing Status Inquiries

To request the payment status of an invoice vendors can contact FSC Customer Service.

If you have any question other than the payment status, please contact your Agency Representative/Contracting Officer’s Representative (COR) before contacting the FSC.

Additional IPP Information

IPP Enrollment: 

If you are already enrolled in IPP through another award or agency: If your company is already registered to use IPP, you will not be required to re-register, and you do not need to contact IPP.

If you are NOT already enrolled in IPP: The point of contact you provided in your SAM.gov registration will receive two emails from ipp.noreply@mail.eroc.twai.gov.  Please note that emails from this address may filter into your spam/junk folder. 

 

1.    The first email will have the IPP Logon ID and a link to the IPP application.  
2.    A second email, which will be sent within 24 hours of the first email, contains a temporary password.

 

IPP Training and Support: 

Vendor training materials, including first-time login tutorial, are available on the ipp.gov website.  Once you have logged into IPP, you will have access to user guides that provide step-by-step instructions for all IPP capabilities, ranging from creating and submitting an invoice to setting up email notifications. 

Treasury IPP Customer Support is available to assist vendors with use of IPP on the IPP home page.

Website – ipp.gov

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