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Pay & Personnel Center, Customer Care Branch

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

Active duty and Reserve members' pay transactions will shift from JUMPS to Global Pay on 1 January 2015.

Take a few minutes to review the payroll processing changes we think will have the most impact on you. (Link will open in a new tab)



Schedule for TPAX and Web TPAX Server Maintenance

In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.

Customer Service Hours and Weekend Staffing Schedule

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

FY14 Weekend Staffing

*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21

Hours of coverage (on the above weekends):
Saturday:
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Sunday:
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400

*April and October are PPC reserve training/admin weekends. Phones will not be monitored.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

Can Your Supervisor, PAO or AO Help? Many issues can be resolved at the unit or SPO level.
Please check with your supervisor, SPO Payment Approving Official (PAO), or for travel related
     issues, your Travel Approving Official (AO) for assistance before submitting a trouble ticket.

A separate ticket or email is required for each issue or individual affected by an issue. Do not submit tickets or emails with multiple members listed.

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telephone:
(Include area code & ext.)
 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
User Role
for this issue:
 
Category:  
Type:  
Reason:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

Direct Access Portal

Direct Access "MYPORTALDIRECT", tutorials, demos, & new procedures.

New DA Self Service Password Reset Procedure

New DA Change Password Procedure

Having trouble with TPAX password?

If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please submit a trouble ticket to request assistance for TPAX logon issues.

After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.

Basic Information for All Users

The MyPortalDirect launch page provides an overview of the Direct Access Portal interface and instructions for navigating the system.

The Change Email Address page provides the procedure for entering or updating your system e-mail address.

The Pay & Personnel Center Direct-Access and T-PAX Password Assistance page provides step-by-step procedures for setting up the forgotten password reset feature in Direct Access.


Tech Refresh and Global Payroll User Guides

The Tech Refresh is series of technology refresh projects designed to facilitate the transition to the newer version of PeopleSoft software (Migrating from version 8.0-"Direct Access I" to version 9.1- "Direct Access II"). This transition will culminate with the implementation of PeopleSoft Global Payroll replacing the Joint Uniform Military Pay System (JUMPS).

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Last Modified 9/3/2014