Pay & Personnel Center, Customer Care Branch
The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
Customer Service Hours and Weekend Staffing Schedule
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.
FY14 Weekend Staffing
*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21
Hours of coverage (on the above weekends):
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.
May 2014 SWE Personal Data Extracts (PDEs) Posted
The PDEs for the upcoming May 2014 SWE have been posted to member accounts in DA. On the home page of Direct Access, the member may click the "more" link in the "View" column of the blue box titled "Employee". The link "SWE PDE" will be available to select and review the online PDE. Members are reminded that 1 February was the deadline to complete all eligibility requirements. However, 1 April is the PDE correction deadline to request corrections to any missing or incorrect data on the PDE.
For commands to view PDEs of their members, click either the "SWE PDE" link in the "Self Service for Commands" blue box on the DA home page (to see an individual members PDE), or click the "PDE By Dept Report" link to produce a file containing all PDEs for a specific department ID.
***NOTICE*** In order to more efficiently maintain historical records of customer inquiries and documentation, along with streamlining our customer service procedures, all customer service requests concerning SWE and EERs must now be submitted through the PPC Customer Care Branch rather than by directly contacting PPC(ADV) via phone or email. To submit your request please call 866-PPC-USCG (866-772-8724), or send your email to "PPC-DG-CustomerCare@uscg.mil", or go to our Customer Care Branch web page at http://www.uscg.mil/ppc/ccb/ and select the "Trouble Ticket" tab and submit your request online. Underway units without connectivity may continue to use message traffic to PPC(ADV). Your help in this new procedure is greatly appreciated. We will continue to provide excellent customer service to all our customers through the Trouble Ticket process.
February 2014 Military Payroll Processing Complete
February Leave and Earnings Statements (LESs) Posted: LESs for February are available. Go to "View Paycheck" in Direct Access under Employee Self Service to view.
The military payday for End Of Month (EOM) February 2014 is 28 February. Payday falls on the 1st and 15th of each month unless that date is a weekend or federal legal holiday. In those cases, the payday is moved to the 1st preceding business day. For a schedule of military paydays visit: http://www.uscg.mil/ppc/mas.asp#2014.
February Reserve Points Statements Posted: Reserve retirement point data for February 2014 is available. Go to "View Reserve Points" in Direct Access under Self Service to view.
- Schedule for TPAX and Web TPAX Server Maintenance
- In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.