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Pay & Personnel Center, Customer Care Branch

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

Announcements

July 2014 Military Payroll Processing Complete

July Leave and Earnings Statements (LESs) Posted: LESs for July are available. Go to "View Paycheck" in Direct Access under Employee Self Service to view.

The military payday for End Of Month (EOM) July 2014 is 1 August. Payday falls on the 1st and 15th of each month unless that date is a weekend or federal legal holiday. In those cases, the payday is moved to the 1st preceding business day. For a schedule of military paydays visit: http://www.uscg.mil/ppc/mas.asp#2014.

July Reserve Points Statements Posted: Reserve retirement point data for July 2014 is available. Go to "View Reserve Points" in Direct Access under Self Service to view.

Newsletters

Procedural Updates

  • Schedule for TPAX and Web TPAX Server Maintenance
  • In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.

Customer Service Hours and Weekend Staffing Schedule

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

FY14 Weekend Staffing

*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21

Hours of coverage (on the above weekends):
Saturday:
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Sunday:
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400

*April and October are PPC reserve training/admin weekends. Phones will not be monitored.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

Can Your Supervisor, PAO or AO Help? Many issues can be resolved at the unit or SPO level.
Please check with your supervisor, SPO Payment Approving Official (PAO), or for travel related
     issues, your Travel Approving Official (AO) for assistance before submitting a trouble ticket.

A separate ticket or email is required for each issue or individual affected by an issue. Do not submit tickets or emails with multiple members listed.

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telephone:
(Include area code & ext.)
 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
User Role
for this issue:
 
Category:  
Type:  
Reason:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

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Last Modified 4/23/2014