Direct Access II
The most convenient way to view your Retiree/Annuitant Payslip and manage your account is through Global Pay Self Service, our online account management system. Global Pay Self Service provides faster service, security, accessibility and reliability to all PPC (RAS) customers worldwide.
The following guides and video demos will help familiarize you with software applications in Global Pay Self Service:
If you're new to Global Pay Self Service here's how to get started:
Download and read the First Time Logon Guide for Retired Pay guide. It will provide you with the information you need to logon and setup your self service account. After reading the guide you will know that:
If you've already setup your account per the instructions above but you've forgotten your password just follow these steps to reset it:
Note: If your account is not setup, an error message will display. You will need to contact PPC (ras) and request a new password. Call 1-800-772-8724 to speak to a Customer Service Representative.
Note: If the e-mail address associated with your account is no longer valid or if you have forgotten the answer to your security question, you will need to contact PPC (ras) and request a new password. Call 1-800-772-8724 to speak to a Customer Service Representative.
If you have trouble, call PPC (ras) at 1-800-772-8724 to speak to a Customer Service Representative.
NEW SELF SERVICE FUNCTIONALITY - February 2013
Effective 21 February 2013, retirees have the ability to update their federal or state tax information in Direct Access II/Retired Pay Self-Service.
Note: You will not be allowed to change your state of residence to a state that doesn't have an agreement with the Coast Guard to withhold state taxes.
For detailed procedures on using the Self Service application, please refer to this guide .
NEW SELF SERVICE FUNCTIONALITY - JULY 2012
Effective July 2, 2012, the Global Pay Self Service application will allow retirees to review their final pay beneficiary designations.
After logging into the Self Service application, just click the "View My Final Pay Beneficiary" link and it will take you to a screen showing who PPC has on file for your final pay beneficiary(ies). If the person(s) listed are not who you want to receive your final retired pay, you'll need to fill out a new Form CG-3600 (Designation of Beneficiary for Payment of Unpaid Retired Pay) and submit the Form to PPC (RAS). PPC (RAS) will update the beneficiary information in the database, and then within the next two months you should see your beneficiary information updated.
This functionality is only applicable to retirees. If an annuitant dies and there are arrears due, distribution of the arrears will be made pursuant to the order of precedence listed in the next paragraph. (Normally, there are no annuity arrears due because annuities are not pro-rated for the month of death, i.e., entitlement to an annuity stops as of the last day of the month prior to the annuitant's death.)
If a retiree does not designate a final pay beneficiary in writing, under the law (10 USC 2771), unpaid retired pay is paid in the following order of precedence:
Please remember that final pay designations are separate from SBP annuity designations. Your Pay Slip provides you with information on what type of SBP coverage you have, along with the associated monthly premium and projected monthly SBP annuity amount.
NEW SELF SERVICE FUNCTIONALITY - OCTOBER 2011Beginning as soon as October 5, 2011, retirees will have the capability to start, change, or stop allotments (called "voluntary deductions" in the Global Pay system). After logging into the Self Service application, just click the "My Voluntary Deductions" link and it will take you to a screen for entering your changes. Please be sure to save your changes before leaving the page.
This functionality is only available to retirees; annuitants and other payees cannot add or change voluntary deductions.
Voluntary deductions you can start, stop, or change using Self Service are the following:
|Personal Savings Account||Limit of 2 savings allotments. The account must be separate from the account where your Net Pay is sent. Cannot be sent via foreign wire payment.|
|Treasury Direct Account||Limit of 1. Used for purchasing Treasury securities. (Replaced "Bond" allotments")|
|Support of Dependents||None|
|Home Loan / Mortgage / Rent||Loan payments must be for home used as a residence by the retiree, spouse, or dependent|
|Navy Mutual Aid Insurance||Limit of 1|
|CG Mutual Assistance Donation||Limit of 1|
|Chief Petty Officer Association||Limit of 1|
|Warrant Officer Association||Limit of 1|
|CG Academy Alumni Association||Limit of 1|
For detailed procedures on using the Self Service application, please refer to this guide .
More Self Service functionality will be coming in the future, to include:
Updating your email address and setting Pay Slip mailing options
The Retiree and Annuitant Self Service application is being expanded in October 2010 to allow you to:
To update your Email address(es), on the Self-Service content page, click the "View/Change My Email Address" link. You will then receive the following screen. Enter your Email information. If you choose to list more than one Email address, you must select one as a primary address. Please be sure to Save before leaving the page.
To opt out of receiving mailed Pay Slips, on the Self-Service content page, click the "Change My Delivery Options" link. When the following screen appears, uncheck the box next to "I elect to receive my Pay Slip by mail". Please be sure to Save before leaving the page.
Customers now have the capability to make the following changes through the Self Service application:
PPC plans to add the following functionality to the Self Service application in the future:
In July 2010, we are implementing the next phase of Self Service. This phase gives you the ability to update Direct Deposit for your Net Pay.
Under the July 2010 release, you will not be able to:
In April 2008, the Coast Guard implemented a new automated system for paying Coast Guard and NOAA retirees, annuitants and FSPAs. This system, known as Direct Access II, uses PeopleSoft Enterprise Global Pay, a commercial off-the-shelf (COTS) software product. As an internet-based system, customers have the capability to use their home computers to retrieve information and manage aspects of their pay. This is called Self Service. All Self Service transactions are secure and encrypted.
Over the next year, we will be rolling out Self Service in phases. Self Service is when customers have the capability to use their personal computers to retrieve information and manage aspects of their pay. The first phase, released January 2010, allows you will to view and print your Pay Slips and IRS Forms 1099R.
The following reference guides and presentations will help familiarize you with software applications in Phase I of the self service implementation:
Please see the April 2010 issue of the Retiree Newsletter for more information on these self service applications added in April.
After more than two years of hard work by our developers and RAS staff, the new retired pay system went live effective April 1. Your May 1 pay was delivered from the new Global Pay (Retired) System. Every retiree and survivor annuitant was sent a payslip about May 1 with their employee ID (EMPLID) which will replace the SSN for most routine transactions. Retirees with FSPA deductions will see a change in their pay and federal tax withholding which will be explained in greater detail on your May 1 payslip. Down the road, we will be implementing additional functionality for our customers including self-service transactions, look for more updates on this web page.
Payslips are generated and mailed out whenever a retiree's, annuitant's, or FSPA's:
We've created this guide to help explain the format of the new payslip:
Q. What is an Employee ID and why do I need it?
A. The Employee ID is the number we use to identify each retiree/annuitant. You will use it instead of your social security number when requesting changes be made to your pay. Once the self service portion of the pay system is established, you will use your Employee ID number to log onto the system and make the changes.
Q. Why did my pay change a few cents with Direct Access II/Global Pay?
A. Your net pay decreased by a few cents as a result of an increase in your federal income tax withholding (FITW). This is due to the annualized tax table method used by the Direct Access II/Global Pay System. FITW from your pay is deposited in your tax account with the IRS, then applied toward your annual tax liability when you file your tax return.
Q. I have a FSPA deduction. Why did my FITW change so much?
A. With the new Direct Access II/Global Pay System, your FSPA deduction will reduce your taxable gross before the FITW is applied. This reduction in taxable gross will decrease the FITW withheld. To make a change to the FITW, complete a new W4 and submit it to PPC (RAS).
Q. On the Pay Statement, my Pay Grade and/or Rank was incorrect. Is that going to be fixed?
A. Approximately one percent of the Pay Statements issued in April 2008 showed an incorrect Pay Grade or Rank. This was due to a data migration problem, which has now been corrected. If you receive a future Pay Statement with an incorrect Pay Grade or Rank, please notify PPC (RAS) immediately.
Q. I don't receive pay from the Coast Guard. Why did I receive a Pay Statement the end of April 2008?
A. In April 2008, a Pay Statement was sent to every retiree, annuitant, and former spouse, even those not receiving pay from the Coast Guard. We wanted to notify you that we still have you on our rolls and that your pay is being offset or waived due to receipt of VA or Social Security benefits.
Q. Why is my VA amount the same as my CRDP or gross pay?
A. There may be instances where a retiree's VA compensation (offset) can be greater than the retiree's net pay compensation or greater than retiree's pay compensation plus their CRDP/CRSC entitlement. In these situations, Direct Access II/Global Pay does not show the whole VA compensation amount. It only shows the amount that will zero out the retiree's retired pay compensation. If we include the full amount of VA compensation in these situations, the member's net pay would have a negative number, which is an invalid condition.
Q. Why is my net pay amount more on my pay slip than what is deposited in my financial institution?
A. The net pay amount is the accumulative total of your actual net pay and any savings allotments you have going out. If you have a savings allotment, on the Pay Statement, to the right of YOUR NET PAY, you will see two lines: one shows the amount deposited into your savings account; the other shows the amount deposited to your primary bank account (or mailed to you if you are not on direct deposit).