Frequently Asked Questions

USCG Specific Frequently Asked Questions

For additional coronavirus questions not covered in these FAQ or that your chain of command cannot answer, please e-mail OutbreakQuestions@uscg.mil. To ensure the most timely response, please identify yourself (i.e. military member, civilian, Auxiliarist, contractor, family member) in your e-mail inquiry. 

Sign Up for Email Updates

Click to subscribe and receive weekly email updates.

Search Messages and FAQs

ALCOAST 190/20 COVID-19: TEMPORARY CHANGES TO IDENTIFICATION CARD RENEWAL POLICIES DURING

PRINT  |  E-MAIL

R 221246 MAY 20
FM COMDT COGARD WASHINGTON DC//CG-1//
TO ALCOAST UNCLAS //N05300//
ALCOAST 190/20
COMDTNOTE 5300
SUBJ: COVID-19: TEMPORARY CHANGES TO IDENTIFICATION CARD RENEWAL POLICIES DURING COVID-19 – UPDATE – CAC/LAC CERTIFICATE REKEYING
A. COMDT COGARD WASHINGTON DC 171554 APR 20/ALCOAST 139/20
B. Under Secretary Of Defense for Personnel and Readiness Memorandum, Exception to Policy Allowing the Temporary Acceptance of Expired Department of Defense Credentials during the COVID-19 National Emergency, 16 April 2020
C. Under Secretary Of Defense for Personnel and Readiness Memorandum, Additional Procedures for Department of Defense Identification Cards for COVID-19, 16 April 2020 D. Trusted Associate Sponsorship System (TASS), COMDTINST 5500.18 (series)

1. This ALCOAST announces temporary policy changes, in addition to those announced in REF (A), for renewal of Common Access Cards (CAC) and Logical Access Cards (LACs) in response to COVID-19. These changes are mandated by the Department of Defense (DoD) in REFs (B) and (C), and apply to all military services, including the Coast Guard. Policy changes, such as use of expired CACs with updated certificates, is an example of additional efforts available to minimize in-person visits to DEERS/RAPIDS offices to ensure the health and safety of all personnel and beneficiaries. The following guidance is in effect for CAC and LAC holders through 30 September 2020.

2. Although REF (B) allows use of expired CACs to access DoD facilities, further guidance is still pending for non-DoD facility access, including DHS facilities. Some of these locations will not authorize the use of expired CACs; it is recommended that members contact such locations prior to attempting to access.

3. CAC procedures for Coast Guard military and civilian employees are as follows:
    a. CACs expiring on or after 16 April 2020 may have the certificates updated within 30 days of expiration to allow continued use for accessing DOD facilities and computer systems through 30 September 2020. To update certificates the following requirements must be met:
        (1) The CAC must expire within 30 days. For example, a CAC that expires on 30 May 2020 can be updated starting on 1 May 2020.
        (2) The CAC must not have expired when attempting to update the certificates.
        (3) The CAC holder must have an active affiliation with the Coast Guard extending beyond the ID card expiration date. CAC holders can use ID Card Office Online (https://www.dmdc.osd.mil/self_service) to verify their affiliation end date.
              a. Coast Guard military members and civilians with no defined affiliation end date (“UNKNOWN”) will automatically be eligible to use ID Card Office Online to update their certificates.
              b. Members with a defined affiliation end date must first request an update via their Servicing Personnel Office (SPO). The SPO must update the member's affiliation before they can use ID Card Office Online to update their certificates. Cardholders typically must wait two business days following the date of the update before using ID Card Office Online.
    b. CACs which expired on or after 16 April 2020 are authorized for continued use to facilitate access to benefits through 30 September 2020, provided the cardholder’s affiliation and eligibility for benefits are unchanged.

4. Trusted Associate Sponsorship System (TASS) procedures are as follows:
    a. Contractors, Auxiliarists, volunteers, and other eligible employees issued CACs or Volunteer LACs (VoLAC) through TASS need the following information:
        (1) Every 6 months (180 days), a Trusted Agent (TA) must verify a cardholder’s continued affiliation with the Coast Guard with the Sponsor or Contracting Officer Representative (COR) per REF (D). This verification will permit cardholders to take advantage of the remote options to update their certificates.
        (2) Cardholders eligible to rekey may use ID Card Office Online to update their CAC or LAC certificates through 30 September 2020, or the affiliation end date, whichever is sooner.
        (3) The CAC or LAC holder must wait one business day following the date of TASS verification before using ID Card Office Online. Further instructions can be found at: https://www.cac.mil/Coronavirus.
    b. CORs and TAs must continue to oversee eligibility for contractors, Auxiliarists, Volunteers, and other TASS-Sponsored cardholders via TASS.
        (1) This policy does not grant authority to extend contract end dates without appropriate documentation (e.g., new or updated contract).
        (2) CORs/TAs must ensure that contract end dates align with the end of the contract, including any unfunded contract options. Contractors and other TASS-sponsored cardholders typically have the same affiliation and card end date.
        (3) CORs/TAs must first update the cardholder’s affiliation with the Coast Guard before the cardholder can use ID Card Office Online to update their certificates.
    c. Additional information regarding TASS can be found at: https://cg.portal.uscg.mil/units/dcms34/tass/Pages/default.aspx. Questions may be directed to TASS.Program@uscg.mil.

5. Detailed instructions for updating certificates are located at: https://www.cac.mil/Portals/53/Documents/cert-update-Cardholder-guide_final-detailed.pdf? ver=2020-04-16-152935-713, and here are some guidelines for getting started:
    a. Use Internet Explorer from a Coast Guard workstation when following the instructions provided at the link above.
    b. If updating certificates from a remote location, the following computer configurations are required (Coast Guard laptops should already be properly configured):
        (1) CAC reader with ActivClient 7.1 or higher
        (2) Java 8 - Update 144 or higher
        (3) Internet Explorer 7 or higher
    c. Updating CAC certificates does NOT work with Virtual Desktop Infrastructure (VDI). If using a Coast Guard-issued laptop, ensure laptop is connected to the Internet, but do NOT sign into Virtual Private Network (VPN) before attempting to update CAC certificates.
    d. Users experiencing issues when attempting to update their CAC/LAC certificates should submit a CGFIXIT request via the CGFIXIT icon on their desktop and proceed to: I Need Help With > My CAC or Login > Request Now > I am having other CAC issues not identified above. If unable to log into a Coast Guard workstation to submit a request, contact the Centralized Service Desk (CSD) at 1-855-CG-FIXIT (1-855-243-4948); then, select Options 1, 1, 3.
    e. If CSD is unable to assist users with updating CAC certificates online, they should schedule an appointment at the nearest available DEERS/RAPIDS site (ID office) to complete this action. DEERS/RAPIDS locations can be found on the RAPIDS Site Locator at: https://www.dmdc.osd.mil/rsl/. 6. Technical or procedural questions can be addressed to DEERS/RAPIDS site managers or DMDC at: https://www.cac.mil/Contact/.

7. Due to the dynamic operational environment, reference the Defense Manpower Data Center’s (DMDC) guidance at: www.cac.mil/coronavirus for the most current policy information.

8. RADM J. M. Nunan, Assistant Commandant for Human Resources (CG-1), sends.

9. Internet release is authorized.