Frequently Asked Questions

USCG Specific Frequently Asked Questions

For additional coronavirus questions not covered in these FAQ or that your chain of command cannot answer, please e-mail OutbreakQuestions@uscg.mil. To ensure the most timely response, please identify yourself (i.e. military member, civilian, Auxiliarist, contractor, family member) in your e-mail inquiry. 

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Mental Health Assistance (EAP, CGSUPRT, SAMHSA Disaster Distress Hotline)

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Psychological effects of a pandemic are wide-ranging, and adds additional personal and professional stress on Coast Guard members and employees. For assistance coping with the anxiety caused by these unusual circumstances, contact your local Employee Assistance Program Coordinator at: https://www.dcms.uscg.mil/Our-Organization/Assistant-Commandant-for-Human-Resources-CG-1/Health-Safety-and-Work-Life-CG-11/Office-of-Work-Life-CG-111/Employee-Assistance-Program-EAP/.

In addition to EAP, CGSUPRT offers employees and family members confidential, free, and immediate help, which is as easy as making a phone call. Callers can ask to speak to a licensed professional clinician, who can safely and remotely conduct telephone sessions. Furthermore, the CGSUPRT website has webinars available that address coping mechanisms for stress and anxiety reactions. For assistance call 1-855-CGSUPRT (855-247-8778) or www.CGSUPRT.com.

If you or someone you care about are feeling overwhelmed with emotions, such as sadness, depression, anger, or anxiety, contact Health and Human Services (HHS) Substance Abuse and Mental Health Services Administration’s (SAMHSA) offers free and confidential help through the Disaster Distress Helpline at 800-985-5990 or text TalkWithUs to 66746. Also, the National Suicide Prevention Lifeline is available 24 hours a day, seven days a week at 800-273-8255 or https://suicidepreventionlifeline.org/. If you feel as if you may harm yourself or others, call 911 immediately!