Performance Technology Center
Overview
In response to Admiral Kramek's streamlining initiatives,
Training Center Yorktown formed the PTC from Training Division resources
in 1996. Designated by Assistant Commandant G-WT as the Coast Guard's
Center of Products Excellence for Interactive Courseware (ICW), the PTC
is a prototype center for improving human performance. It uses human performance
technology techniques and tools to analyze workforce performance problems.
Through continuous research, it identifies the most effective and efficient
emerging technologies that can be designed and developed into the products
and performance supports that help solve those problems.
Organization
PTC organization is divided into three branches: Analysis, Acquisition, & Evaluation, Design and Information Resource Management. These three branches concentrate on analyzing workforce performance problems, evaluating solutions to those problem areas, creating performance supports for improving workforce performance, designing and building the Coast Guard’s e-learning system and supporting the training center’s Information Technology needs.
- Analysis, Acquisition, & Evaluation
- Analyzes performance problems and identifies appropriate interventions
- Provides HPT support to major Coast Guard acquisitions
- Executes the occupational analysis program for the Coast Guard
- Maintains close ties with the other services and academia
- Provides Front End Analysis (FEA) training
- Develop standardized processes for doctrine development
- Assist with the development of tactical and operational doctrine
- Assist major acquisition projects by utilizing Human Performance
Technology (HPT) processes
- Develop evaluation processes and tools
- Conduct evaluations
- Maintain formal training system manpower requirements and process
determination
- Design and Development
- Turns innovative prototype designs into actual products,
- Researches state-of-the-industry training and performance technologies,
- Supports G-WTT on the design and creation of the Coast Guard’s
e-learning system,
- Provides HPT support for Coast Guard acquisitions
- Maintains close ties with the other services, industry, and
academi
- Information
Resource Management
- Provides a broad array of information technology services
to the base (staff and students),
- Provides IT consulting to performance solutions and supports
the training system’s IT initiatives.
Awards
Coastal Patrol Boat Electronic Performance Support System (EPSS) - The organization replaced its entire inventory of 82-foot patrol boats (WPSs) with 87-foot coastal patrol boats
(CPSs) as part of its modernization effort. The 87-foot CPS was treated as a one-for-one substitution for the
original vessel in terms of crew size; maintenance infrastructure; and support facilities, even though the new
ship was distinctive and an internal study found that maintenance requirements for CPS systems increased
582% over the legacy ship.
To help understand the ramifications of this acquisition, internal HPI speCialists conducted a front-end
analysis. The analysis showed that crews could not adequately maintain the new systems. To correct this
deficiency, a stand-alone software application was developed and implemented, the 87-foot CPS Electronic
Performance Support System (EPSS). Read more...