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Health, Safety & Work-Life Directorate

Office of Work-Life Programs -
Critical Incident Stress Managementhelp button

Call the Employee Assistance Program Coordinator (EAPC) in your regional Health, Safety, and Work-Life (HSWL) office to access Critical Incident Stress Management (CISM) services. List of EAPCs.

To access the CG SUPRT Program, call 1-855-CGSUPRT (247-8778)

Who is Eligible for this Program?
The Critical Incident Stress Management program is applicable to the following members of Team Coast Guard: Purpose of Program
The Critical Incident Stress Management (CISM) program is intended to help individuals exposed to critical incidents to identify and cope with their responses to these events. The focus of CISM is to provide “psychological first aid” and to minimize the harmful affects of job stress, particularly in crisis or emergency situations. Critical Incident Stress Management includes pre-incident training and post-incident services.

Program Confidentiality
The Employee Assistance Program Coordinator will ensure CISM confidentiality and effectiveness. No team member shall make any written notes during or about a CISM intervention. An after action report may be used by team members only to discuss at team meetings as to lessons learned about the intervention process. The after action report shall be very generic and shall not include names or any specifics about the intervention.

The following definitions apply to Critical Incident Stress Management Program:

To maximize effectiveness, a debriefing should normally occur 24-72 hours after an event. CISD usually uses all team members. It is not therapy even though a mental health professional is part of the team.

The EAPC coordinates, manages, and deploys the CISM Team.

Services and Resources Available
The following services and resources are available within the Critical Incident Stress Management program:

Requesting Services or Resources
To request CISM services, commanding officers and officers in charge can notify either the area or district command center, which will in turn notify the Health, Safety, and Work-Life Office in your region. In general, CISM services or resources can be obtained by contacting the Employee Assistance Program Coordinator (EAPC) on your Regional Work-Life Office. Work-Life Staffs are located at Integrated Support Commands CG-wide and at the Headquarters Support Command.

Program References
The following reference provides details of the Critical Incident Stress Management Program:

Related Web Sites
The following web sites provide information related to the Critical Incident Stress Management Program:

Point of Contact
The Employee Assistance Program Coordinator within HSWL is responsible for coordinating responses, in collaboration with appropriate commands. Click here to find the number to your EAPC. If you need additional assistance, contact the Headquarters Employee Assistance Program Manager, Ms. Lisa Teems, CG-1112, at (202) 475-5157, Fax: (202) 475-5907 or email at

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Last Modified 1/29/2015