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Retiree Services Desks

  • About
  • Location of Retiree Services Desks
  • Desk Resources
About
The purpose of our Coast Guard retiree services desks are to close the information gap by establishing a network of referral services that can provide key information, including local information on services available to the retiree community. Coast Guard retiree services desks will be located at Coast Guard Bases and select TRACENs around the country.

Key referral information include:
• Casualty Assistance • Veteran Centers • TRICARE
• CG Newsletter • National Cemeteries • Pharmacy
• DD-214 • Coast Guard Benefits • Tax Referrals
• DEERS Service Offices • Record Correction • Medals / Awards
• DoD Facilities • Retiree Appreciation Days • Space-A Travel
• DoD Local Events • Survivor Benefit Plan / SBP • Volunteer Opportunities
• DoD Services • VOW Act / 2nd career • Emergency Hotline
• Survivor Assistance • Widow Assistance • Exchange / Commissary
• Legal Referrals • State Veteran Homes • Retiree Forms
• Veteran Crisis Hotline • Retiree Pay • USOs
• VA Offices • Mutual Assistance • MWR
• VA Medical Facilities • Transition Assistance • Other
The retiree services desks are overseen by designated active duty retiree services Base coordinators and operated by volunteer directors who ensure the implementation of standard operating procedures.

Volunteers which may include Coast Guard Auxilarists are provided with a self-paced training program designed to help them "stay informed" and provide accurate and timely referrals to the retiree community.

For additional information regarding volunteer opportunities e-mail the CG Retiree Services Program.
 
Retiree Services Desks Locations
Base Boston
The Base Boston retiree services desk is located at 427 Commercial St. Boston MA 02109. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community.

Active Duty Coordinator: YNCS Craig Sullivan
Retiree Services Volunteer Director: Not Identified
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Base Alameda
The Base Alameda retiree services desk will be located at Coast Guard Island Alemeda, CA 94501. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is June 2014.

Active Duty Coordinator: CWO Sarah Linayao
Retiree Services Volunteer Director: CAPT Mark MacDonald, Ret.
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Base Cleveland
The Base Cleveland retiree services desk is located at 1240 E 9th St Cleveland, OH 44199, (216) 902-6355. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community.

Active Duty Coordinator: YN1 William Schmidt, Ret.
Retiree Services Volunteer Director: MCPO T. Regis Cooney, USCG, Ret.
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Base Detachment St. Louis
The Base Detachment St Louis retiree services desk is located at 1222 Spruce St. Saint Louis, MO 63103, (314) 269-2407. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan 2014.

Active Duty Coordinator: CWO Thomas Fairley
Retiree Services Volunteer Director: MCPO John Livingstone, USCG, Ret.
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Base Elizabeth City
The Base Elizabeth City retiree services desk will be located at 1664 Weeksville Rd. Elizabeth City , NC 27909. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is June 2014.

Active Duty Coordinator: YN1 Jeremy Clipse
Retiree Services Volunteer Director: Carla Maine
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Base Ketchikan
The Base Ketchikan retiree services desk will be located at 1300 Stedman St. Ketchikan, AK 99901. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services desk that provide key information, including local information on services available to the retiree community. Scheduled stand up is June 2014.

Active Duty Coordinator: YNCS Steve Rodanhisler
Retiree Services Volunteer Director: Not Identified
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Base Honolulu
The Base Honolulu retiree services desk is located at 400 Sand Island Parkway Honolulu, HI 96819. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan of 2014.

Active Duty Coordinator: YNC Shawn Dixon
Retiree Services Volunteer Director: CAPT Rod Schultz, USCG, Ret.
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Base Kodiak
The Base Kodiak retiree services desk is located at N-38 Cape Sarichef Kodiak, Alaska 99619. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community.

Active Duty Coordinator: CDR Daryl Schaffer
Retiree Services Volunteer Director: CAPT Robert Lachowsky, USCG, Ret.
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Base Los Angeles / Long Beach
The Base Los Angeles Long Beach retiree services desk is located at 1001 S Seaside Ave, San Pedro CA 90731. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is June of 2014.

Active Duty Coordinator: YNC Jillian Pope
Retiree Services Volunteer Director: Michael Droullard
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Base Miami Beach
The Base Miami Beach retiree services desk is located at 100 MacArthur Causeway, Miami Beach, FL 33139. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community.

Active Duty Coordinator: LCDR Kaleb Perez
Retiree Services Volunteer Director: YNCM Marc Fagenbaum, USCG, Ret.
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Base National Capital Region
The Base National Capital Region retiree services desk is located at Base National Capital Region, 2307 Martin Luther King Jr. Ave SE, Washington, DC 20593. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community.

Active Duty Coordinator: CWO David Liberty
Retiree Services Volunteer Director: CAPT David Bernstein, USCGR, Ret.
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Base New Orleans
The Base New Orleans retiree services desk is located at 1790 Saturn Road, New Orleans, LA 70129, (504) 201-7587. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan 2014.

Active Duty Coordinator: YNCM Richard Wolfe
Retiree Services Volunteer Director: James Montgomery
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Base Portsmouth
The Base Portsmouth retiree services desk is located at 4000 Coat Guard Boulevard, Portsmouth, VA 23703. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan 2014.

Active Duty Coordinator: CWO Jennifer Riedel
Retiree Services Volunteer Director: Not Identified
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Base Seattle
The Base Seattle retiree services desk is located at 1519 Alaskan Way South, Seattle, WA 98134. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan 2014.

Active Duty Coordinator: David Sweeney
Retiree Services Volunteer Director: Phil Smith
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Training Center Cape May
The Training Center Cape May retiree services desk is located at 1 Munro Dr., Cape May, NJ 08204, (609) 898-6816. The purpose of the retiree services desk is to close the retiree information gap by establishing referral services that provide key information, including local information on services available to the retiree community. Scheduled stand up is Jan 2014.

Active Duty Coordinator: AMTCM Terry Cowart
Retiree Services Volunteer Director: HSC Randi Ward, USCGR, Ret.
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Desk Management Resources
Desk Operations:
• Daily Customer Service Log (PDF / 94 KB)
• Daily Outreach Activity Log (PDF / 65 KB)
• Daily Outreach Activity Log (XLSX / 84 KB)
• Combined Outreach Activity Log (XLSX / 83 KB)
• Weekly Customer Referral Log (XLSX / 85 KB)
• Customer Satisfaction Survey (PDF / 63 KB)
• Equipment Inventory Log (XLSX / 84 KB)
• Phone Tree (DOCX / 32 KB)
• Process Improvement Sheet (PDF / 18 KB)

Desk Personnel Requirements:
• Volunteer Check In Sheet (PDF / 40 KB)
• DHS Non-Disclosure Agreement Form (DHS Form 11000-6) (PDF / 58 KB)
• Gratuitous Services Agreement (PDF / 21 KB)

Volunteer Logical Access Credential (VOLAC) Program:
• VOLAC Standard Operating Procedures (PDF / 260 KB)
• CGOne Standard User Access Request (PDF / 1.0 MB)
 
Training Resources
Training Guide & Resource Kit:
• Retiree Services Desk Training Guide & Resource Kit (PDF / 14.6 MB)

Training Tracker:
• Volunteer Director Training Tracker (PDF / 23 KB)
• Active Duty Coordinator Training Tracker (PDF / 23 KB)
• Volunteer Staff Training Tracker (PDF / 24 KB)

Check-up-on-training:
• Unit #1 (PDF / 29 KB)
• Unit #2 - 1 (PDF / 18 KB)
• Unit #2 - 2 (PDF / 15 KB)
• Unit #2 - 3 (PDF / 15 KB)
• Unit #3 (PDF / 15 KB)
• Unit #4 (PDF / 15 KB)
• Unit #5 (PDF / 17 KB)
• Unit #6 (PDF / 17 KB)
• Unit #7 (PDF / 17 KB)
 
Knowledge Quiz:
• DHS PII Handbook Knowledge Quiz (PDF / 73 KB)
 
 
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Last Modified 9/15/2014
Base KetchikanBase KodiakBase HonoluluBase MiamiBase PortsmouthBase Elizabeth CityBase National Capital RegionTraining Center Cape MayBase BostonBase ClevelandBase New OrleansBase Detachment St. LouisBase Los Angeles / Long BeachBase Alameda Base Seattle