About the Coast Guard Retiree Services Program (RSP)
|The general guiding purpose of the Coast Guard Retiree Services Program,
Commandant Instruction 1800.5G in March 2013, has evolved into the following specific
Support, monitor, and strengthen CG military retiree/annuitant services and the life-long relationship between the Coast Guard military retiree community and the Coast Guard.
This mission is carried out with the following vision:
Coast Guard military retirees/annuitants are forever members of the Coast Guard family, the LONG BLUE LINE, who share a life-long, mutually beneficial relationship with the Coast Guard.
Coast Guard core values are at the heart of the
program’s mission/vision: Honor, Respect, and Devotion to Duty – with
Care for All Members of the Coast Guard Family.
How does the program know how it’s doing?
A strategy-based Balanced Scorecard (Table 1) will be used to measure and manage the program through four perspectives: Customers/Stakeholders, Resource Stewardship, Internal Processes, and Organizational Capacity. The program’s mission, vision, values, and strategic themes and intent are translated into strategic goals, metrics/measures, targets, and initiatives. Strategy is the common thread and basis for measurement and continuous improvement of program outcomes and mission effectiveness for customers/stakeholders.
CG Retiree Services organizational structure (Table 2) is continuously assessed through the four perspectives of the strategy-based Balanced Scorecard to ensure optimal alignment with program strategy, the changing environment, and limited resources.
To ensure their contributions continue, retirees must be kept apprised of changing programs, services, and policies. The Coast Guard Retiree Services Program will serve the Coast Guard military retirees and eligible surviving family members by proactively keeping the lines of communication open to provide regular retiree information, retiree benefits advice, and services, when needed. The Coast Guard Retiree Services Program policy framework will provide the network and organizational structure that reinforces and provides the mutual benefit between Coast Guard and the Coast Guard military retiree community.
The Coast Guard retiree services program is comprised of one National Council, better known as the Commandant of the Coast Guard National Retiree Council (CCGNRC). The National council is located in Washington, DC and is Co-Chaired by RADM John Acton, USCGR, Ret. and MCPOCG Charles “Skip” Bowen, USCG, Ret.
The Coast Guard retiree service program has a network of 16 Regional Retiree Councils (RRCs) located throughout the country. The regional retiree councils provide input to the Commandant of the Coast Guard National Retiree Council (CCGNRC) Co-chairs in support of the Coast Guard retiree community.
The Coast Guard is actively establishing a network of 15 retiree services desks at Coast Guard Bases and select Training Centers (TRACEN’s) around the country. The purpose of the retiree services desk is to provide key referral services and local information to the Coast Guard community. The retiree services desks are overseen by a designated Base Active Duty Coordinator and Volunteer Director who coordinates the daily activities of the retiree services desk.
The Coast Guard Retiree Services Program is managed by the Directorate of Reserve and Military Personnel , COMDT (CG-13) and guided by CI 1800.5G.