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Transportation, House Hold Goods (HHG) Services

Personnel Support Department

Base Los Angeles-Long Beach Personnel Support Department Transportation Office is responsible for scheduling inbound and outbound Household Goods (HHG) shipments, providing counseling on HHG entitlements, acting as a liaison with PPSO, and providing guidance with the online program, Smart Web.  We strive to satisfy our customers and will do everything we can to make your experience with us as easy and pleasant as possible.

Contact Information
 

Hours of Operation
   

We provide one-on-one counseling for members on entitlements for the following:

For assistance with shipments and scheduling your move, be prepared to:

  1. Have your APPROVED AND SIGNED ORIGINAL PCS orders in hand when you want to request a shipment.  If you do not have orders please contact your unit ADMIN and check on the status.  Note: without orders, your pack/pickup requested dates will be delayed greatly.

  2. Have an idea of when you want to move. Please be flexible as possible especially during peak season. You will be asked to select a packing and pickup date Mon-Fri, no Holidays (please allow 7-10 working days in advance to schedule a date). If at all possible, do not schedule a pickup, a lease termination, or a house sale closing on the same date.

  3. Schedule an appoint with the Transportation office.  We offer counseling on a daily basis, but please call ahead to make an appointment so that we can devote our time to your needs.

  4. Get a follow-up phone call or email once your HHG shipment has been booked with names and contact phone numbers.  You will need to arrange a pre-move survey with this company.  If further assistance is needed at this time, be sure to call the PSSU San Pedro Transportation Office.

For assistance with self procured moves, forms that are required:

For damage claims, please complete the following actions:

  1. Submit a DD Form 1840R with the carrier prior to 75 days from date of delivery.  The front this form must have the damage listed at the time of delivery (before the agent leaves), you must sign it and the supervisor of the team that unpacked you will sign it.

  2. If you have damage noted after the fact (after agent has left) it is YOUR responsibility to complete the DD Form 1840R which is the backside of the Joint Statement of Loss or Damage and submit to the Transportation Office for forwarding to the carrier with return receipt certified.

  3. Coast Guard members have 2 years from the date of delivery to file a claim.  DD Form 1840R must be complete with accurate estimates and signatures.  Provide proof of your claim through pictures, video tapes, digital camera, repair estimates or appraisals etc. 

  4. Once your damage claim is completed and mailed to Chesapeake, VA, FINCEN usually takes about 10 days to process your settlement.

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Last Modified 3/14/2012