Government Travel Charge Card Program

Where do I get help?  You can contact JPMorganChase, the travel card bank directly at 888-297-0781 (INCONUS) or 847-488-4441 (OCONUS) for questions or to report a lost/stolen card.  Also, provided is the list of local GTCC Travel Managers who may assist you in your travel card issues.  Any Travel Manager assigned to your ATU (i.e. District, Area or HQ unit) can assist you.    Please click Here to view the Travel Manager Roster.

How do I get a Government Travel Card?  Select either the On-line or Paper-Process below.

On-Line Process:  This is the preferred/recommended process for all new applications.  You can now apply online for your CG government travel charge card.  Simply CLICK HERE to begin this process (Note - A rush card delivery cannot be requested via the on-line process).  Once the email opens, click SEND.  You will immediately receive a reply email with the complete application processing instructions.  For instruction for completing the DHS mandated Travel Card Training course (via the Coast Guard Learning Portal - click here for step-by-step instructions).  This is required every two years of all GTCC holders.   

Paper-Process:  This process should only be used when (1) applicant desires to use the DHS Alternate Credit Worthiness Evaluation Process, (2) the applicant requires a RUSH delivery card (Note - Rush cards cannot be sent to a PO Box address), or (3) the applicant does not have access to a CG standard workstation or internet connectivity, either provide the applicant with the information below or contact your local travel manager [See 'Where do I get help?'].  The Paper-Process is managed by the local Travel Manager who will assist the applicant by providing the required template memo and forms, and reviewing the completed paper application package once approved by the applicant's command.  The Travel Manager must review, sign and submit the application form to the bank.  The bank will not process applications that have not been signed by an authorized Travel Manager.

    Paper Process Step 1 - Complete the DHS mandated Travel Card Training course (via the Coast Guard learning Portal - click here for step-by-step instructions).  This is required every two years of all GTCC holders. 

    Paper Process Step 2 - Paper Application Package:  Use this linked memo and forms to request a Government Travel Charge Card.  Forward the memo and all completed enclosures through your CO to your local GTCC Travel Manager for processing.  Note that per the DHS Travel Credit Policy statement if you do not indicate consent for J.P. Morgan to perform a credit worthiness evaluation on the application, you must also complete the DEPARTMENT OF HOMELAND SECURITY ALTERNATE CREDIT WORTHINESS EVALUATION, form DHS1570 at the request of my agency and submit that along with the application.  Caution!!!!  By electing the alternate credit worthiness evaluation option you will be approved for only a restricted account similar to those applicants who failed to have the minimum credit score.  Restricted accounts cannot have a permanent limit set.  For more information please see the DHS JPMC Credit Scoring Process

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How do I get my travel card back after the account gets closed for delinquency or misuse?  Use the link below to access the Reinstatement Package which contains the required memo and forms to request reinstatement of a Government Travel Charge Card following account closure for delinquency or misuse. Please review COMDTINST 4600.18(series) to verify if you are eligible for reinstatement.  If so, address and forward the memo and all completed enclosures through your CO to CG PSC-BOPS-R-GTCC {Arl-PF-CGPSC-JPMC-GTCC@uscg.mil} for processing.   Note:  the alternate credit worthiness evaluation process is not an option for a reinstatement.  Please Click here for the Reinstatement Package

How do I access my GTCC account online?  Follow the INSTRUCTIONS in this tool for easy online account access using PaymentNet.  More information can be found by using the cardholder placement tool.

How do I dispute a charge?  If you believe that a transaction on your statement is in error you can use this form to contact JPMC.  You must notify JPMC within 60 days from the statement billing date of the disputed charge.  Any notification received after this time frame may result in JPMC’s inability to assist you with your dispute.  Please be advised that Visa & MasterCard require that attempts be made to resolve your dispute with the merchant before notifying them.  Disputes can be done online through PaymentNet.  This can be done by selecting Transactions – Manage.  Once the line item to dispute is identified, select that line.  From this screen, now you will see a DISPUTE button.  After selecting the DISPUTE button, enter the e-mail address and choose the appropriate reason for the dispute from the pull down menu.  If using the online functionality is not an option, we have included the link to the bank dispute form above.

How are Cash Advance fees calculated?   Cash Advance Fees:  JPMC charges 2.5% of a cash advance or $3, whichever is more, for transactions from an ATM or bank teller.  This appears on the cardholder's statement as a separate line item.  Any other fees that are included in the line of the amount withdrawn are assessed by the ATM owning bank.  As an example in the case of a $300 cash withdraw, the ATM bank assessed fee is $3 and then JPMC charges 2.5% of $303.00 for a total cost of $7.58 in fees.  No other underlying fees are applied.  Both fees can be filed on the travel claim as a reimbursable expense.  But travelers should be counseled to limit their ATM usage to the greatest extent possible by using the Travel Card and not taking multiple small dollar amount ATM withdrawals.

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GTCC and PCS-TLE/TLA:  With transfer season approaching, we wanted to direct your attention to what is appropriate GTCC use for PCS travel.  GTCC use is mandatory for PCS travel UNLESS travel exceeds 15 days.  If the duration of the PCS travel will exceed 15 days, including leave, compensatory absence, proceed time, and TDY in conjunction with the PCS, the card SHALL NOT be used.  However, this restriction does not apply to Temporary Lodging Authorization (TLA).  The GTCC may be used to cover hotel and meal expenses in conjunction with the TLA entitlement, but reimbursement claims must be submitted every 15 days to allow for timely payment of the monthly GTCC bill.  In the case of Temporary Lodging Expense (TLE) moves, the card may be used subject to the 15-day rule addressed above.

What do I do if I am traveling and my card is declined?:  Travelers should always first try to contact one of their local GTCC Travel Managers to resolve problems with their travel card.  In frequent travelers, should contact their local GTCC Travel Manager prior to departing to ensure their card has been activated with the appropriate credit limits set to avoid the most common decline issues.  However in the event that travelers are not able to reach their local Travel Manager after hours, JPMC has set a Stranded Cardholder Policy and Stranded Cardholder Policy FAQ to assist travelers. 

Am I exempt from paying state taxes  when I use my GTCC?  Although the purchase cards under the GSA Smartpay2 Contract have the correct numbering for tax exemption, the travel cards do not.  In the case of the travel cards, the exemption status and form requirements vary from state to state.  Which states provide for a tax exemption when using the GTCC and what their specific requirements are can be found at:   GSA State Tax Information

When traveling in a foreign country should I pay for purchases in U.S. or local currency?  When making non-U.S. dollar denominated purchases, it is recommended that cardholders not request a transaction be processed in any specific currency unless the cardholder is able to confirm with the merchant that the transaction costs will be lower than that available through the typical GSA SmartPay® currency conversion process.  More details are provided in the attached GSA Smart Pay2 Bulletin.