Government Travel Charge Card Program

Want to provide feedback on CWT SATO's Service? 

The below form will provide feedback directly to the Coast Guard's Contracting Officer's Technical Representative for the CWT SATO Contract.  Before providing your feedback, please consider the following: 

1.  All official travel (e.g. airline, bus, ship, Alaska Marine Highway System (AMHS), rental vehicle) must be arranged through a Government Contracted TMC in accordance with the JFTR/FTR, even if a non-contract fare is being purchased.  The contracted TMC for the Coast Guard is CWT SATO. 

2.  If you are considering comparing the SATO ticket costs which are generally GSA contracted fully-refundable fares with a non-refundable fare from Orbitz, Travelocity, etc. is not a fair comparison.  If you want to use a non-refundable fare to save money, please ensure your orders authorize it.

Please CLICK HERE to provide your feedback.  Please complete the form ensuring all required fields are populated and then click on the "Submit Query" button. 

SATO Contact Information- see the Traveler Information page under How Do I Make Travel Reservations?

SATO Online Booking Tool -- "GetThere"

Special Notice 1 - The website address for the GetThere site is changing on 7 Mar 14.  The new address is http://wcp.gov.getthere.net/govcwt Click here for complete details on the GetThere Data Separation Project

Special Notice 2 - On the evening of 8 May 2014, GetThere will be launching a new set of hotel selection screens for booking accommodations and also on 9 May 2014 there will be a new home page look/design layout.  Click here for details on the Hotel Selection Screen Presentation or here for the new GetThere Homepage Design Information Sheet  

GetThere Usage

GetThere is only to be used for official government TDY travel and only when the reservation is being charged to an individually billed government travel charge card.  Travelers without an individually billed government travel charge card must continue to call SATO Travel for transportation reservations, there are no exceptions.  PCS Travel can only be booked via the full service option.

GetThere Fees - Effective 07/01/14 - 06/30/15

Under the Coast Guard travel management center task order with SATO two options are provided for making travel arrangements and different service fees are applied.  For non-self service transactions where a SATO customer service agent totally or partially works a reservation the current service fee is $25.10 for TDY orders.  When the self service option is used and there is no intervention of any form by a customer service agent a lower service fee applies.  For reservations using GetThere, the fee is currently $11.80.  However, if at any time a customer service agent has to intervene with a reservation made in GetThere, the service fee will automatically be increased to the non-self service fee.  For example, there are numerous airlines that are classified as exception carriers that require agent intervention to complete the reservation.  When reservations are made with one of these carriers the non-self service fee is automatically incurred even if the reservation is made through GetThere.  A list of exception carriers is included on the GetThere home page. 

How to Create a Travel Profile and/or Access the Self-Service (GetThere) Option

a.  Travelers With CG EMPLIDS (Less IRR and AUX Members) - On a monthly basis, new CG employees or members will have profiles created based on Direct Access data.  The Traveler will be provided via an e-mail a link to the GetThere site (you are leaving this USCG website) and requested to validate their profile by logging in with their EMPLID and the temporary password provided within the e-mail.  For navigational or log on assistance with GetThere, travelers should call the CWTSato Travel Help Desk at 877-905-9647 or email them at govechelp@cwtsatotravel.com.  

b.  New Employees Without an EMPLID (Less IRR and AUX Members) - It takes generally 4 to 6 weeks for a new CG civilian employee to be assigned an EMPLID.  New employees without a CG EMPLID assigned yet who need to make travel arrangements, should contact CWTSato San Antonio Service Center at 1-800-753-7286 and utilize the full service option.  SATO will create a single use profile for the traveler.   

c.  CG Inactive Ready Reserve (IRR) Travelers -
Since the majority of IRR members do not travel, travel profiles have not been created.  IRR members who travel infrequently on Coast Guard funded travel orders should request the CWT SATO travel agent create a single use profile for the required travel reservation.  IRR members on orders such as ADOS or Title X orders, can request the creation of a CWT SATO Traveler Profile to streamline the full service travel reservation process.  Please CLICK HERE to begin this process.  Please complete the form ensuring all required fields are populated and then click on the "Submit Query" button.  Please allow 1 to 2 business days for the creation of your traveler profile. 

d.  CG Auxiliary Travelers - CG Auxiliary members traveling on Coast Guard funded travel orders are required to use the Travel Management Center (CWT SATO) for common carrier (i.e. air line reservations) charged to the travel order and for rental car reservations charged to a personal credit card.  Information on making full service travel reservations is available on the Traveler Information page.

     (1) Infrequent CG Auxiliary Travelers - CG Auxiliary members who travel infrequently on Coast Guard funded travel orders should request the CWT SATO travel agent create a single use profile for the required travel reservation. 

     (2) Frequent CG Auxiliary Travelers - CG Auxiliary members who travel 2 or more times per year on Coast Guard funded travel orders can request the creation of a CWT SATO Traveler Profile to streamline the full service travel reservation process.  Please CLICK HERE to begin this process.  Please complete the form ensuring all required fields are populated and then click on the "Submit Query" button.  Please allow 1 to 2 business days for the creation of your traveler profile. 

e.  Travelers Not Assigned CG EMPLIDs (i.e. Chaplains, DOD, NAF Employees, etc.) - To request the creation of a self-service logon to the GetThere system please CLICK HERE to begin this process.  Please complete the form ensuring all required fields are populated and then click on the "Submit Query" button.  Please allow 1 to 2 business days for the creation of your traveler profile. 

Note:  If immediate travel arrangements need to be made, the traveler should contact CWT SATO San Antonio Service Center at 1-800-753-7286 and utilize the full service option.  SATO will create a single use profile for the traveler. 

Fare Selection within GetThere

When making reservations selection of the correct fare is important to conserving scarce travel dollars and to ensure the selection will result in reimbursement of the full cost to the traveler.  To select the correct fare, pleas refer to the What Fare Should I Use Guide?

Update Your User Profile for Secure Flight Compliance

The Secure Flight passenger vetting program will begin asking passengers to enter their full name - as it appears on the government issued identification they will be traveling with - when making airline reservations. Coast Guard travelers, using the GetThere program should ensure their full name appears in their user profile. The second phase of Secure Flight, which is effective 15 August 2009, requires travelers to provide their date of birth and gender when making reservations.

For more information on TSA's Secure Flight Program, please visit TSA's web site.(you are leaving this USCG website)

 

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Last Modified 10/7/2014