Held pay results when we lose contact with our customer. Pay in Held Status is your disposable income, including Voluntary Support Allotments!
The process begins with a retiree or annuitant keeping us abreast of her/his current mailing address. When PPC (RAS) receives three items of returned mail, a returned 1099R, non receipt of a Certificate of Eligibility (COE) or a Report of Existence (ROE), the retiree or annuitant is placed in a held pay status. Held pay is to protect you and your pay from malicious activity.
Held pay is only released when the retiree, annuitant, or valid fiduciary contacts PPC (RAS) with current information regarding address and or status of the retiree or annuitant.
Please keep in mind to update your address, direct deposit information and State tax withholding as you prepare to move.