Log onto Direct Access at https://portal.direct-access.us.
Visit the PPC Customer Care web page for system status notifications.
Rules for passwords.
As part of the Coast Guard's technology refresh
effort to move HR functions from PeopleSoft version 8.0 (Direct Access
I) to a supported version of PeopleSoft (version 9.1-Direct Access II),
the eResume, Applicant Data and Accessions components and supporting business
processes will shift to Direct Access II on 01 July 2013.
This shift includes upgraded functionality for
Coast Guard recruiters, CGRC, TRACEN Cape May, Academy and Servicing Personnel
Offices (SPOs). The Recruiting Analysis Tracking System - RATS will be
replaced by the Direct Access Recruiting System - DARS. DARS provides
a fully integrated solution for managing recruiting activities from initial
applicant contact (including live chat and gocoastguard.com inquiries)
to boot camp shipping reservations and the SPO hire applicant process.
New procedures for Accession processing are available at http://www.uscg.mil/ppc/da/accessions/.
The self-service eResume and Command Endorsement
processes will also shift to Direct Access II on 1 July. Detailed, step-by-step,
procedures as well as video tutorials for submitting and endorsing eResumes
are located on the PPC web site at http://www.uscg.mil/ppc/da/eResumeII/.
Accessions: The Military Assignments Component gives Assignment Officers the ability to automatically match member resumes to available positions, assign orders, generate TONOs and setup required pipeline training. New procedures for Assignment processing are available at http://www.uscg.mil/ppc/da/assignments.
The DA Tech Refresh project continues with upgrades to the SGLI/FSGI component for SPO users and enhanced functionality in the TSP component for Self-Service Users.
An E-Mail ALSPO message provides new SGLI/FSGLI procedures for SPOs. (PDF).
Military personnel, using DA Self Service, now have the ability to enroll in the Thrift Savings Plan and manage "Catch-Up" contributions. Prior to this update, TSP enrollments and Catch Up contribution elections required mailing or faxing a form to PPC. Effective 21 February, members can fully manage their TSP elections in DA Self Service as well as make changes to contribution amounts as they could in the old version. Refer to the Thrift Savings Plan Overview topic for more information. A video, demonstrating the new features is also available.
As part of the Coast Guard’s technology refresh effort to move HR functions from PeopleSoft version 8.0 (Direct Access I) to a supported version of PeopleSoft (version 9.1-Direct Access II), dependent information and supporting business processes will move to Direct Access II on 20 December 2012. Servicing Personnel Offices (SPOs) will use the new DA II Dependent Information component to maintain BAH/dependency data for Coast Guard military personnel.
Procedures - Direct Access II Dependent Information SPO User Guide
Added instructions to the Change E-Mail Address topic for personal email address. All users are encouraged to add a "Home" email address to the system.
Added Scheduling a Query (PS V9.1/DA II) instructions.
New procedures for Self Service Thrift Savings Plan elections (effective 21 February)
Added the 2013 payroll processing schedule to the Allotments Overview topic in the cutoff dates section.
Visit the MyPortalDirect launch page for portal navigation demos and guides.
Subscribers to our email list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Please fill out the form at http://cgls.uscg.mil/mailman/listinfo/cgperspaytravel-news to sign up.
Read PPC's News Page or subscribe to our RSS News feed.
With Permanent Change of Station season (PCS) upon us, PPC Customer Care Branch would like to remind our customers that their Direct Access Roles are terminated upon separation (this includes reserve release from active duty (RELAD) from Title 10 or other long-term active duty orders), retirement, reassignment of duties (Fleet-Ups), change of organization or when determined by the Information Systems Security Officer to be in the best interest of the Government. Please note that users who have been reassigned (PCS, Change of Department IDs) will retain Self Service. This reminder is important from the perspective that our branch has been receiving calls from the field stating something to the effect, "Yesterday I had all my access roles and today I have nothing. What changed from yesterday to today?" Any one of the scenarios mentioned above can result in termination of access. The member's first step should be to engage their unit and let them know that they no longer have access. The member's unit can then research the situation and submit a new Direct Access User Authorization form (CG-7421B) if appropriate.
Note: Mass unit changes (change of unit name, department ID/OPFAC etc.), such those which are occurring due to modernization, do not involve orders, therefore the automatic termination of user roles does not apply.
The table for award codes in Direct Access has been updated with codes meant only PHS officers. The U.S. Public Health Service, Commissioned Corps Force recently adopted Coast Guard Direct Access as their HR management information system. The PeopleSoft program does a good job of handling the segregation between the two components; Coast Guard DA users do not have access to records for PHS officers, other than what existed for PHS officers detailed to the Coast Guard and PHS users do not have access to Coast Guard member/employee data. However, there are some common areas of the system where non-personal data has not been masked or hidden; the Honor/Award code table is one such area.
The PHS codes can be identified because they include numbers (CG175 - Commendation Medal, CG195 - Achievement Medal, etc.), while all codes meant for assignment to Coast Guard personnel are made up only of letters (CGFC - Coast Guard Commendation Medal, CGHC - CG Achievement Medal, etc.). Many of the PHS codes do not have enough information in the description field to distinguish them from codes, with similar descriptions, meant for CG personnel. This has lead to many members being assigned an incorrect code. For example, searching for "Good Conduct" will return code "CG3525 - Good Conduct Medal" but the correct code/description for a Coast Guard member is "CGSD - CG Good Conduct Medal".
The appropriate offices in PPC and CG-634 have been made aware of the problem with the Honor/Award code table and work is underway to identify records for correction. A listing of "bad codes" is available at: http://www.uscg.mil/ppc/adv/badcodes.pdf. These codes, which are all alphanumeric and meant only for assignment to PHS officers, must not be assigned to Coast Guard personnel.
Do not use
CG175 - Commendation Medal,
CGFC - Coast Guard Commendation Medal
CG195 - Achievement Medal
CGHC - CG Achievement Medal
CG3525 - Good Conduct
CGSD - CG Good Conduct
The Competency Dictionary, a complete listing of Coast Guard competency codes is available for download. The link below will open a MS Excel spreadsheet, which you can save to your local directory. If you do choose to save the file, remember to check back here periodically for updates. The revision date is listed in the spreadsheet. There's also a link in the file to COMDT (CG-1B1) for questions.
There is a Known Issue with the Competency/Qualifications Report and the Accomplishment (Awards, Educations, ASVAB, etc.) Report.
The View Paycheck/eLes page now includes access to the remarks/comments for the current month and the previous 12 months.
A new version of DD Form 4/3 (October 2007) has been released by the DoD. The October 2002 version, which is generated by Direct-Access, remains valid for Coast Guard and Coast Guard Reserve reenlistments. The October 2007 version of the form will be added to Direct-Access in a future software update.
When viewing the Career Summary on the CG Member Info page, please be aware of the following issues:
Members' assignment history for assignments prior to 1996 show "unknown" or invalid position descriptions. This information was not in the Personnel Decision System (PDS) database from which PeopleSoft was populated from.
The "Perm Job Code (Permanent Job Code)" , Description, and "Perm Grade (Permanent Grade)" fields, which are shown on the "PHS" tab, may not display the member's current rate/rank. Disregard these fields as the logic used to populate them does not apply to Coast Guard career management.
Orders are being issued for Assignment Year 09 that include assignments to new departments/OPFACs created for Modernization Billet Reprogramming. You may have to do some searching to locate orders for incoming personnel because the SPO-Unit or ISC-Unit relationships for some of these new units have not been fully established. Orders for outgoing personnel are not a problem; relationships for existing units have not changed.
The Human Resource Site/SPO relationships for the new units have initially been setup by assigning the closest (geographically) SPO. If you can't locate orders under your SPO's department ID you can run the PCS Orders Query to get a list of all orders (CG-Wide). If you identify any setup issues please report them to PPC Customer Care for correction.
Follow these steps when using the Airport Terminal or Personnel at a Dept. (CG_Dept_Run) to switch to views:
Select a Relationship Type option from the list:
Human Resource Site will include units serviced by the SPO
Integrated Support Command will include units in the ISC's area of responsibility
Own unit only will only show orders for the department ID entered below
SWE Testing Unit, Training Quota Mgmt Center and Unit Relationship are not used by field units.
Enter a Department ID number. The department ID number must be valid for the type of relationship selected in the previous step (e. g. If ISC relationship is selected then only a valid ISC department ID number will return any search results). Click the next to the department number to search for the correct department number. See Search Tips for more information on using the search page.
Note: If a Human Resource Site or Integrated Support Command relationship does not return the expected results (e. g. Orders for a unit serviced by the SPO or ISC are not present), contact PPC Customer Care to have the unit relationship table updated/corrected. Please include the department ID or OPFAC numbers of the units and relationship type in your communications with Customer Care. A listing of HRS/ISC to Unit relationships can be obtained by running the Department Relationship Queries.
Per paragraph 2.B.7.a.(1), Coast Guard Reserve Policy Manual, COMDTINST M1001.28(series), enlisted reservists performing IDT with pay on career sea pay-eligible vessels with an Appropriated Fund (APF) dining facility aboard shall receive subsistence-in-kind (SIK). When completing the "Meal Elig" field on the Schedule Drills Detail page for these members, always select the "Mess Avail" option.
The web address for support is http://www.uscg.mil/ppc/ccb/. There is a link to Customer Care at the bottom of every page of this help file.
Customer Service phone number is (866) 772-8724 (toll free) or (785) 339-2200.
Phone support hours are 0700-1600 (central time) Monday through Friday (and select weekends as posted on http://www.uscg.mil/ppc/ccb/.)
Effective 9 January 2006, PPC Customer Care will no longer provide passwords via telephone. All requests for password resets must be submitted via our web form (http://www.uscg.mil/ppc/ccb/) or by e-mail to PPC-DG-CustomerCare (address listed in the Global Address Book). Please see PPC MSG R 281944Z DEC 05 for more information.
Note: If you are having trouble accessing the system to use the Self-Service applications, just complete an Online Trouble-Ticket or e-mail PPC Customer Care (PPC-CustomerCare in the Global Address Book). No access form is required for access to Self-Service.