Direct Access, Travel and TPAX Customer Care Call 866-PPC-USCG (772-8724) 0700-1600 (Central time) M-F & Select Weekends Note: Password resets are not provided via telephone.
The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.
In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
FY13 Weekend Staffing
*Oct 20-21 | Nov 17-18 | Dec 15-16
Jan 12-13 | Feb 9-10 | Mar 16-17
*Apr 20-21 | May 18-19 | Jun 8-9
Jul 20-21 | Aug 17-18 | Sep 21-22
Hours of coverage (on the above weekends):
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.