The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.
FY14 Weekend Staffing
*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21
Hours of coverage (on the above weekends):
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.
If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please submit a trouble ticket to request assistance for TPAX logon issues.
After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.
The MyPortalDirect launch page provides an overview of the Direct Access Portal interface and instructions for navigating the system.
The Change Email Address page provides the procedure for entering or updating your system e-mail address.
The Pay & Personnel Center Direct-Access and T-PAX Password Assistance page provides step-by-step procedures for setting up the forgotten password reset feature in Direct Access.
The Tech Refresh is series of technology refresh projects designed to facilitate the transition to the newer version of PeopleSoft software (Migrating from version 8.0-"Direct Access I" to version 9.1- "Direct Access II"). This transition will culminate with the implementation of PeopleSoft Global Payroll replacing the Joint Uniform Military Pay System (JUMPS).