Health Services
Medical Clinic
Hours of Operation.
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Monday – Friday; 0630 to 1500. Front Desk: (510) 437-3581.
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After Hours and Weekends: 24-hrs Duty HS onboard. Phone: (510) 453-2729.
Medical Appointments.
These are the Access to Care standards to which HSWL
Alameda is required to adhere:
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ACUT (Acute Appointment) - The ACUT appointment is designed for patients who have a need for non-emergent, urgent care. ACUT is synonymous with the intent of “same day” appointments. The ACUT patient must be evaluated within 24 hours. The access to care category is ACUT.
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ROUT (Routine Appointment) - The ROUT appointment is designed for patients who require an office visit with their Primary Care Manager for a new health care problem that is not considered urgent. The ROUT appointment must be scheduled within seven days. The access to care category is Routine.
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WELL (Wellness or Health promotion appointment) - The WELL appointment type is designed for patients who require preventative, health maintenance care (e.g. Physical exams, periodic exams, check ups, screenings, and PAPS.) The WELL appointment must be evaluated within 28 days. The access to care category is WELL.
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EST (Established Patient Follow-up with Designated Time Allotment)
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WALK-IN (patient does not have a regularly scheduled appointment) – these appointments will be scheduled in cases that there are no ACUTE appointments available or at the MO’s discretion. When appointed in this type of slot, the member will be triaged and seen by an HS and/or a MO as soon as possible after the regularly scheduled patients are seen.
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There is no longer a MORNING SICK CALL, members
wishing to be seen for a non-emergent, urgent care need will be scheduled
with ACUTE appointments on a first come first serve basis. In the
event that there are no more ACUTE appointments available, members will be
given the option of a WALK-IN appointment. Please note the Access to
Care Standards.
Examples of Acute Care Needs.
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For symptoms that have been occurring for 5 days or less.
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For an increase in symptoms after being treated.
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Follow up after an emergency room visit.
Check – Ins/Outs.
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Check-Ins. Newly reported personnel need to check-in with our front desk to update their personal data in CHCS. They also need to check-in with the Triwest Service Center to update enrollment information for themselves and their dependents.
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Check-Outs. PCS departing personnel need to insure that they inform HSD and their Primary Care Manager of their departure and destination so that the health record can be forwarded accordingly. For personnel being released from active duty or retiring that desire to have their health record copies certified, will need to provide the copies of the medical record to either the Front Desk Supervisor or the Clinic Supervisor for certification.
Tri-West Service Center
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Now located in our Medical Administration Offices (Bldg 1) for health benefits and enrollment needs.
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Customer Service Phone: 1-888-TRI-WEST (874–9378).