If you receive a referral for care that is not available in your local area, follow the steps below to request Medical Travel Orders:

 FOR THOSE TRAVELING FROM KODIAK:

1.     Walk into the TRICARE Customer Service Center office in the Rockmore-King Clinic to ensure your referral has been received.

2.     Within 5 business days you will receive an email from the Referrals Petty Officer informing you of the name and number of the provider you were referred to.

3.     If you do not receive an email within 5 business days, call the Referrals PO at 907-487-5757 x157.

4.     For those traveling to Anchorage for care, you MUST first attempt to make your appointment for a Med Flight day.

5.     Complete the Travel to Obtain Health Care Form (TTOHC).  All blocks are required to be completed.  Be sure to rename the file as such: “Pt’s Last name, Pt’s First name – Travel start date” prior to attaching it to the email to send to:

D17-DG-M-K-BaseKodiak-HSWL-TTOHC@USCG.MIL

**Your request cannot be processed if there is missing information.**

6.     If you require a Non-Medical Attendant, you MUST provide documentation from the medical provider with your request. Your Non-Medical Attendant must be at least 18 years old and possess a VALID Driver License.

7.     We require a minimum of 5 business days to process routine and follow up care requests.  If you require Urgent orders (must travel in 48-72 hours), or Emergent orders (must travel within 24 hours) contact the Off Island Care office directly at 907-487-5757 x119/x121.  After hours, contact the D17 Command Center at 800-478-5555 or 907-463-2000.

8.     Once you have submitted your request, and you have not received orders within 2-3 days prior to your travel date, contact the OIC Office at 907-487-5757 x119/x121 to check the status.

9.     For those who are approved to travel commercially, contact SATO at 800-753-7286 to make travel arrangements. Request that SATO change the "TAW" Line to 48 hours prior to travel. This is to hold a reservation until 48 hours prior to travel.

10.  For those traveling with dependents, you must fax or email a copy of your orders, with amendments, to SATO at 866-914-7386 or uscg@cwtsatotravel.com at least 48 hours prior to travel.  You must include your LOCATOR #.

11.  For those traveling on a Med Flight, you DO NOT have to sign up on the Space A roster; you will be on the Medical Manifest.  If you would like to take dependents that are not on orders, you may sign them up Space A at http://www.kodiakmwr.com/space_a/space_a_signup.php. 

**Refer to Kodiak Air Station Space A FAQ’s for more information**

Click here for to view the Kodiak TTOHC FAQ's

 FOR THOSE TRAVELING FROM OTHER LOCATIONS WITHIN ALASKA:

1.     Once you have scheduled an appointment, complete the Travel to Obtain Health Care Form (TTOHC).  Be sure to rename the file as such: “Pt’s Last name, Pt’s First name – Travel start date” prior to attaching it to the email to send to:

D17-DG-M-K-BaseKodiak-HSWL-TTOHC@USCG.MIL

**Your request cannot be processed if there is missing information.**

2.     If you require a Non-Medical Attendant, you MUST provide documentation from the medical provider with your request. Your Non-Medical Attendant must be at least 18 years old and possess a VALID Driver License.

3.     We require a minimum of 5 business days to process routine and follow up care requests.  If you require Urgent orders (must travel in 48-72 hours), or Emergent orders (must travel within 24 hours) contact the Off Island Care office directly at 907-487-5757 x119/x121.  After hours, contact the D17 Command Center at 800-478-5555 or 907-463-2000.

4.     Once you have submitted your request, and you have not received orders within 2-3 days prior to your travel date, contact the OIC Office at 907-487-5757 x119/x121 to check the status.

5.     Contact SATO at 800-753-7286 to make travel arrangements. Request that SATO change the "TAW" Line to 48 hours prior to travel. This is to hold a reservation until 48 hours prior to travel.

6.     For those traveling with dependents, you must fax or email a copy of your orders, with amendments, to SATO at 866-914-7386 or uscg@cwtsatotravel.com at least one day prior to travel.  You must include your LOCATOR #.

AMENDMENT REQUESTS: 

1.  If you need to request an amendment to your orders for reasons such as appointment date change or flights cancelled due to weather, complete the
Alaska TTOHC Amendment Request Form.

2.     All blocks are required to be completed.

3.     You must provide the original TONO and a clear explanation in the “Amendment Requested Information” box

4.     Include supporting documentation, if available.

5.     Be sure to rename the file as such: “Pt’s Last name, Pt’s First name – Travel start date—Amendment Request” prior to attaching it to the email to send to:
D17-DG-M-K-BaseKodiak-HSWL-TTOHC@USCG.MIL

**Your request cannot be processed if there is missing information.**

 HOTEL RESERVATIONS (Anchorage):

1.     You must first try to utilize the Fisher House at Joint Base Elmendorf-Richardson, 907-222-1673; http://www.fisherhouse.org/houses/house-locations/alaska/joint-base-elmendorf-richardson/

2.     Then attempt The North Star Inn, 907-552-2454; http://af.dodlodging.net/propertys/JB-Elmendorf-Richardson

3.     If neither one of those are available, you must obtain a Non-Availability Statement prior to seeking commercial lodging.

4.     When seeking commercial lodging, remember to ask for the Gov’t or Per Diem rate.  You will only be reimbursed for up to the locality rate as per JFTR.

 RENTAL CAR RESERVATIONS (Anchorage):

1.     Hertz (at JBER Exchange): 907-753-0199

2.     Hertz (ANC Int’l Airport): 907-243-4118

3.     Avis Downtown (PAX pick-up/drop-off): 907-277-4567

4.     Avis (ANC Int’l Airport): 907-249-8260

5.     Enterprise (PAX pick-up/drop-off): 907-277-1600

 PRIOR TO TRAVELING:

1.     Verify that your Gov’t Travel Credit Card is current; contact your Unit YN to increase the credit limit.  (Active Duty Personnel)
**Refer to ALCOAST 717/09 for information on the use of your GTCC**

2.     Verify DEERS eligibility for dependents through your Unit YN or your local DEERS Office (Base Kodiak DEERS 907-487-5170 x157).

 CASCADE OF CARE POLICY:

Rockmore-King Clinic follows a cascade of care policy when determining where to obtain necessary health care for active duty personnel and their families; this policy also applies for local civilian providers who refer active duty family members off island for care.  Basically, we do not proceed to the next level of care unless it has been determined that the necessary care is either not available in the local area, or not available within a timely manner.  The cascade of care path:

1.     Rockmore-King Clinic

2.     Kodiak Civilian Providers

3.     Joint Base Elmendorf-Richardson 3^rd Medical Group Hospital

4.     Anchorage Civilian Providers

5.     Madigan Army Medical Center, Seattle, WA

6.     Seattle Civilian Providers

7.     Other

The Clinic Administrator and Clinic Supervisor have been granted the authority to determine when care for active duty personnel and/or their family members’ may be obtained outside the cascade of care.

 FILING TRAVEL CLAIMS: 

1.    As per PPCINST M1000.2A, Chapter 2.B.2.3, you must file a travel claim within 3 days of completing travel. 

2.     Active duty members should file travel claims via TPAX at http://www.uscg.mil/ppc/webtpax/

3.     Dependents should register on the FINCEN website to receive payment via direct deposit at https://www.fincen.uscg.mil/secure/enrollment_form.htm

4.     YN1 Michael Scalzo is the Primary Approving Official for Medical Travel claims.  Contact him at (907) 487-5525 x269 to schedule an appointment.

5.     Ensure a copy of your completed travel claim including all receipts are scanned and emailed to

6.      For those outside of Kodiak, contact your Unit YN for assistance.

7.  Remember to bring your Original travel orders, amendments, and all receipts (ie. Lodging, meals, rental car, fuel, taxi, airfare/ferry, etc) to your appointment.

 CURRENT MED FLIGHT DATES

*Med flight dates are subject to change*

2013:

JAN 9

JAN 23

FEB 6

FEB 20

MAR 6

MAR 20