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ROCKMORE-KING CLINIC PATIENT SATISFACTION SURVEY

HSWL RP Kodiak

1. When you made your appointment for this visit, did you get an appointment as soon as you thought you needed it?





2. How easy was it for you to schedule an appointment?




3. When you called to schedule an appointment, did the scheduling staff treat you with courtesy and respect?




4. Did you find our hours of operation convenient in meeting your healthcare needs?




5. During your visit, were you kept informed about how long you would need to wait for your appointment to start?


6. How long did you wait in the waiting room before being escorted to the exam room?




7. How long did you wait in the exam room before being seen by the provider or having your concern otherwise addressed?




8. During your visit, did clerks and receptionists at the clinic treat you with courtesy and respect?




9. During your visit, were the clerks and receptionists at the clinic as helpful as you thought they should be?




10. During your visit, was the check-in process completed in a timely manner?


11. When you called the clinic during regular office hours, did you get an answer to your questions that same day?




12. During your visit, did nurses and Health Services Technicians treat you with courtesy and respect?




13. During your visit, were the nurses and Health Services Technicians as helpful as you thought they should be?




14. When you are sent for a blood test, x-ray or other test, does someone from the clinic follow up to give you the test results?





15. During your visit, did the provider treat you with courtesy and respect?




16. During your visit, did the provider explain things in a way that was easy to understand?




17. During your visit, did the provider show concern about your health and how you were feeling?




18. During your visit, did the provider spend enough time with you?




19. During your visit, did the provider seem to know important information about your medical history?

20. During your visit, did the provider talk with you about the pros and cons of each choice for your treatment or health care?




21. If needed, was it easy to get an appointment with a specialist?





22. If you needed to see a specialist, how often were you notified that the authorization was approved?





24. Would you recommend this clinic to your family and friends?





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Last Modified 8/8/2012