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Merchandise purchases can only be made by authorized Coast Guard, NOAA, and Public Health personnel. This includes:
Your Employee I.D. number (EMPLID) or Auxiliary Member number is required to purchase items - Social Security Numbers (SSN's) are not authorized. Customer Service Reps are not allowed to provide you your EMPLID due to possible security risks.
Payment may be made by your personal , , cards, personal check or money order (for the exact amount of the purchase), or the Charge-To-Pay method (Coast Guard Active Duty only). Please do not send credit card (CC) information via fax or email, as you may accidentally send it to the wrong person. If placing an email or unit order, please submit your form without the CC information, then call the UDC to provide payment.
Purchases are shipped by USPS
Priority Mail at no cost to you.
Individuals may email their orders
to the UDC 24 hours a day, seven days a week, including
holidays. Orders will be processed the following
business day. You must utilize the
standard order form to enter all required information,
then email the completed form to
Active Duty CG orders will be charged to your pay using your Employee ID (EMPLID). Non-Active Duty CG members cannot use charge-to-pay. You must instead use this form to submit your order, then call the UDC with your credit card information.
If you do not receive your order within ten business days after ordering, and have not yet heard from a Customer Service Representative, please call 800-874-6841 to check the status of your order.
orders may normally be placed from 0800 to 1530,
Monday-Friday, Eastern Standard Time, excluding
Federal holidays. To reduce your phone holding
time, have a list of items needed and your specific
You can use the standard order form to ensure you have all required information prior to calling.
Note: When you call the UDC Orders line, you will enter the UDC phone system tree. When you make a selection, it may sound like the call is disconnecting when the call is actually just being transferred. Please stay on the line for a moment longer. If all CSRs are busy, we will answer your call in the order in which it was received.
If the UDC does not stock a non-standard size, then you may request that item by completing either the Male Special Order Form or the Female Special Order Form. The forms must be faxed or mailed to the UDC where the vendors will be contacted. Please understand certain items cannot be special ordered due to production demands. While every order is expedited, the average completion time to fill a special order is contractually bound to 120 days. You may call for assistance.
NOTE: Reserve and Auxiliary are required to provide payment in advance. Active Duty personnel may still charge to pay, however, payment will be processed at time of order entry.
NOTE: In order to ensure accuracy of measurements, Active Duty members should seek to obtain measurements from a medical professional via their clinic. For all others or if a clinic is not readily available, members should seek to obtain measurements from a professional tailor.
The UDC cannot accept unit (GCC) orders via phone. These orders must be faxed or emailed to the UDC using a Procurement Request Form (form DOT F-4200.1.2CG). Please ensure that the Procurement Request includes all of the following information:
The UDC has two locations to serve you. Both accept your personal MasterCard, Visa, Discover, American Express, personal check or money order (for the exact amount of the purchase), or the Charge-To-Pay method (Coast Guard Active Duty only).
All packages are sent by USPS Priority Mail. UDC policy is to process items within 5 business days of payment. Occasionally this processing time is extended due to customer special requests. Once processed, USPS picks up all shipments the next morning. Shipments to most locations will arrive within 10-12 business days of the UDC receiving payment. Free expedited shipping is not available. If customer-expense expedited shipping is needed, please call 800-874-6841 (toll-free) or 609-861-1221 (commercial).
The iStore is temporarily down for security maintenance. For more information, click on the "UDC News & Information" tab to the left.