U. S. Coast Guard Pay & Personnel Center Customer Survey
Please click this link:http://www.zoomerang.com/Survey/WEB22CUYSUKTPZ/ if you are not automatically forwarded to the survey page.
New PPC Customer Survey
"We can't make the changes you need unless we hear from you." Although the statement is true, the challenge remains, industry-wide. One great method for hearing the Voice of the Customer is through surveys and PPC is pleased to announce a revised, shorter version. Simply put, the former survey was not giving us the results we needed-too few of you were taking it-so it was incumbent upon us to determine what improvements were necessary. Here are a few:
- It's shorter-reduced from 15 statements to 5
- It's very specific to the topics of
- Accuracy - You were provided accurate information relative to your inquiry.
- Timeliness - Your inquiry was responded to in a timely manner.
- Courtesy - You were treated courteously.
- Fully Explained/Resolved - Your questions were answered.
- Process/Organization - Overall, you received satisfactory customer service.
As our valued customers, your input is always appreciated.
Please click this link:http://www.zoomerang.com/Survey/WEB22CUYSUKTPZ/ if you are not automatically forwarded to the survey page.
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