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Pay & Personnel Center, Customer Care Branch


The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

Per ALCOAST 497/14 (Para. 3), customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office cannot resolve it, the P&A Office is to contact the servicing SPO. If the serving SPO cannot resolve the issues, the SPO will contact PPC. Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO, AND contact the servicing SPO Chief to inform them that the ticket was rerouted.

Announcements

January 2016 Direct Access Tech Refresh User Guides

Here are the user guides for the Direct Access applications that are being upgraded from version 8.0 to version 9.1 on 04 January 2016.

2015 W-2 and 1095 Forms Available in Direct Access

IRS forms W-2 and 1095 forms are now available in Direct Access. How to View and Print Your Year-End Tax Forms (PDF User Guide)

Please refer to our Affordable Care Act (ACA) and Federal Income Tax Filing Requirements Frequently Asked Questions (FAQs) or the FAQs on the milConnect site if you have any questions about the 1095 form.

Calendar Year 2016 Rate Changes

2016 Active Duty Basic Pay Charts Adobe Acrobat Required
2016 Reserve IDT Drill Pay Adobe Acrobat Required
Housing Allowances (BAH and OHA)
Subsistence Allowances (BAS and CG SMR)
Cost of Living Allowances (COLA)
Mileage Allowances (MALT and TDY)

Newsletters

Daily Pay & Personnel News Updates
PPC Customer Newsletter January 2016 Adobe Acrobat Required
The Retiree Newsletter January 2016 Adobe Acrobat Required
Travel Newsletter October 2015 Adobe Acrobat Required

Procedural Updates

Deleting Incorrect Career Sea Pay Neutral Time RowsAdobe Acrobat Required
2016 Payroll Processing Schedule
Enlisted Employee Review (EER) Adobe Acrobat Required
My Panel Submissions (CWO appointment, Command Screening, and, other boards and panels)
Electronic Training Request (ETR) Adobe Acrobat Required
Training Administration System (TAS)
SPO - Disciplinary Actions Adobe Acrobat Required
SPO - General Absences Adobe Acrobat Required
WebTPAX PCS Claims Procedure Adobe Acrobat Required
Submitting Trouble Tickets With Supporting Documentation or Images Adobe Acrobat Required
Tickets Needed for Joint Uniform Military Pay System (JUMPS) Data
New Administrative Remarks Template for SRBs
Inactive Duty for Training (IDT) Subsistence Allowance

Schedule for TPAX and Web TPAX Server Maintenance

In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.

Customer Service Hours

Per ALCOAST 497/14 (Para. 3), customers are directed to contact their P&A Office for any errors or questions on pay and/or personnel issues. If the P&A Office cannot resolve it, the P&A Office is to contact the servicing SPO. If the serving SPO cannot resolve the issues, the SPO will contact PPC. Customers should not be contacting PPC directly for any pay or personnel issues. We will continue to reroute inquiries directly from customers back to the serving SPO, AND contact the servicing SPO Chief to inform them that the ticket was rerouted.

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F
Note: Password resets are not provided via telephone.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

Can Your Supervisor, PAO or AO Help? Many issues can be resolved at the unit or SPO level.
Please check with your supervisor, SPO Payment Approving Official (PAO), or for travel related
     issues, your Travel Approving Official (AO) for assistance before submitting a trouble ticket.

A separate ticket or email is required for each issue or individual affected by an issue. Do not submit tickets or emails with multiple members listed.

Review the list of DA 9.1 Known Issues before submitting a trouble ticket for a Direct Access/Global Pay problem.

Follow the procedures in "Submitting Trouble Tickets With Supporting Documents or Images guide in pdf format if you have supporting documentation or images you would like to include in your trouble-ticket."

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  Help Icon
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  Help Icon
First Name:  Help Icon
Last Name:  Help Icon
Title, Rate or Rank:  Help Icon
Daytime Telephone:
(Include area code & ext.)
 Help Icon
Member/Employee Information Who is this ticket for?
Same as contact information? Help Icon
Employee ID #:  Help Icon
First Name:  Help Icon
Last Name:  Help Icon
Problem/Issue Information
  Help Icon
  Help Icon
 Help Icon
 Help Icon

(If this is a travel related issue)
 Help Icon

Please enter a description of the problem or the requirements for the ADHOC report request
Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

Logon to DA

Knowledge Base on CG Portal

Knowledge Base on WWW

CG User Guides by user role

PHS User Guides

Direct Access Portal

Direct Access "MYPORTALDIRECT", tutorials, demos, & new procedures.

New DA Self Service Password Reset Procedure

New DA Change Password Procedure

Having trouble with TPAX password?

If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please submit a trouble ticket to request assistance for TPAX logon issues.

After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.

Basic Information for All Users

The Direct Access Global Pay Portal Navigation Guides and Demos launch page provides an overview of the Direct Access Portal interface and instructions for navigating the system.

The Change Email Address page provides the procedure for entering or updating your system e-mail address.

The Pay & Personnel Center Direct-Access and T-PAX Password Assistance page provides step-by-step procedures for setting up the forgotten password reset feature in Direct Access.


Tech Refresh User Guides

The Tech Refresh is series of technology refresh projects designed to facilitate the transition to the newer version of PeopleSoft software (Migrating from version 8.0-"Direct Access I" to version 9.1- "Direct Access II"). This transition will culminate with the implementation of PeopleSoft Global Payroll replacing the Joint Uniform Military Pay System (JUMPS).

PPC News Headlines

Visit our News page for more...

U. S. Coast Guard Reserve News Headlines

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Last Modified 1/28/2016