Announcements, System Outages and Known Issues

PPC Training Workshops Schedule for 2012

PPC will conduct HR Systems and Reservist training workshops monthly from March to August 2012. The The schedule is available on the Procedures & Development (P&D) branch web page.

2012 Maritime Security Form

Coast Guard Personnel (Auxiliary, Active, Reserve, Retired, and, Civilian) Invited to attend the 2012 Maritime Security Forum, 14 March at the Coast Guard Academy.

Direct Access eLeave -- Absence Request Coming Soon

In FLAG VOICE 343, released on 1 February 2012, Rear Admiral Ronald T. Hewitt, Assistant Commandant for Human Resources, announced plans to deploy new functionality within the Coast Guard's human resources management information system - Direct Access -- that, when implemented, will simplify the process for and enhance the timeliness of military leave transactions. More information is available on our eLeave launch page.

Procedural Updates

Quicklinks

Pay & Personnel Center, Customer Care Branch

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

Important Notices

Use the Web-Based Version of TPAX
Per ALCOAST 565/11, the legacy/CITRIX TPAX connection is no longer available for use. Please use the Web-TPAX links to connect to Web-TPAX at https://ppcms-tpaxwb.main.ads.uscg.mil/. To access Web-TPAX without your Common Access Card (CAC), press the "ESC" (Escape) key on your keyboard when the option to choose a digital certificate is presented. This will allow you to key in your User ID (usually your employee ID) and password (the same as it was in Legacy/CITRIX TPAX). Passwords must be changed every 90 days. Passwords must be 9 characters in length and contain one uppercase letter, one lowercase letter, one number and no special characters.
Direct Access Portal
Direct Access "MYPORTALDIRECT", tutorials, demos, & new procedures.
New DA Self Service Password Reset Procedure
New DA Change Password Procedure
Having trouble with TPAX password?
If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please use the link below to request assistance for TPAX logon issues:
- TPAX Password Assistance Request Form
After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.
Schedule for TPAX and Web TPAX Server Maintenance
In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
FY12 Weekend Staffing
Oct N/A* |Nov 19-20| Dec 10-11
Jan 21-22 | Feb 11-12 | Mar 10-11
Apr N/A* | May 19-20 | Jun 09-10
Jul 14-15 | Aug 18-19 | Sep 15-16

Hours of coverage (on the above weekends):
Saturday:
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Sunday:
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400

*April and October are PPC reserve training/admin weekends. Phones will not be monitored.

Trouble-Ticket Form

(For USCG Personnel/Employees Only)

Attachments: Please use the CGWEB/Intranet version of our Trouble Ticket if you need to attach supporting documents. You can also just and attach the documents to your email message.

Contact Information Who is submitting this ticket? This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:
First Name:
Last Name:
Title, Rate or Rank:
Daytime Telphone: (Include area code & ext.)
Member/Employee Information Who is this ticket for?
Same as contact information?
Employee ID #:
First Name:
Last Name:
Problem/Issue Information
User Role for this issue:
Category:
Type:
Reason:
Travel Order Number: (If this is a travel related issue)
Please enter a description of the problem or the requirements for the ADHOC report request Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

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Last Modified 1/26/2012