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Human Resources Directorate

Servicing Personnel Office (SPO) Alignment Update

FLAG VOICE 373

In September 2012, DCMS chartered a working group comprised of key stakeholders from both the operational and support communities to conduct a comprehensive review of existing SPO operations in the Coast Guard. The first phase of this review, focused on SPOs within 50 miles of a Base, is complete and I have approved the working group’s recommendation to align 42 current SPOs into 14 SPOs located at bases in FY14. Yeoman will remain at all 42 locations for personnel services and administration support, including customer service.

Over a decade ago, legacy Personnel Reporting Units were decentralized in part due to the acquisition of an automated military service and pay system. The current decentralized structure has created distinct challenges in meeting standardization and audit requirements, especially at smaller SPOs where minimal rating supervision exists along with improper audit and control of pay documents. Inconsistencies in business processes and unclear roles and responsibilities have resulted in errors jeopardizing audit compliance. The CFO audit requirements, technology advances, and the DCMS 2.0 bi-level support model along with a shrinking budget environment demand a fresh look at the decentralized SPO structure.

The review has included a performance analysis of existing processes, functions and roles that reside currently in SPOs throughout the Coast Guard along with personnel and administration functions and applicable Coast Guard policies and procedures. The working group’s membership has considered, along with audit compliance and requirements, the unit, member, and operational needs of the Coast Guard.

Follow-on phases of SPO Alignment will review how to best provide SPO services to reservists and units more than 50 miles from a base.

I appreciate your patience as we move forward with SPO Alignment. These changes will not only meet CFO audit compliance but also result in improved customer support to our Coast Guard members.

Robust communications to the Leadership Council and Phase I impacted commands will be provided in the coming months.

PSC-BOPS is the point of contact for SPO Alignment. See the attached link for information: http://www.uscg.mil/psc/bops/. Questions or comments may be directed to Ms Emily Jennings at 703-872-6494 or CAPT Robert Thompson at 703-872-6490.

Rear Admiral D. A. Neptun

D. A. NEPTUN
Rear Admiral, USCG
Assistant Commandant for Human Resources

Issue date: 4/22/13

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Last Modified 1/10/2014