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Human Resources Directorate

Direct Access and HR Imaging System Technical Refresh
Status Update


In November 2012, the Coast Guard awarded a new contract to Addx to host our Human Resources (HR) systems, Direct Access (DA) and HR Imaging. The Coast Guard has now begun the process of migrating these systems from IBM, our Direct Access 8.0 host for the past eight years, to our new hosting provider. The new hosting contract requires 99.5 percent system availability with incentives for the provider to assure readiness of these critical systems. Additionally, the new hosting contract delivers a complete disaster recovery solution for both DA and the HR Imaging system, ImageNow.

Although the transition schedule has not been finalized, I anticipate that we will not experience the same down time that was part of the hosting relocation in June 2012. As the transition plan is refined and progresses, stakeholders will be brought into the process early to coordinate and mitigate possible impacts in their business operations. During this transition, there will be a short period of non-availability or reduced availability in mid to late May.

I will continue to provide updates in the form of Flag Voices and ALCOAST messages regarding the transition so that stakeholders and our users in the field are aware in advance of anticipated system down time. This transition is an important step in our DA Tech Refresh project, and this contract offers many new features, such as guaranteed levels of performance and disaster relief solutions, for the Coast Guard.

Thank you for your attention to this matter. The CG-1 point of contact for personnel matters is Mr. Dave Johnson, Field input regarding the DA Tech Refresh project may be communicated to PPC via the Customer Service phone number at (866) 772-8724 (toll free) or (785) 339-2200. The CG-6 point of contact for technical matters is Mr. Mark Meiczinger,

Rear Admiral D. A. Neptun

Rear Admiral, USCG
Assistant Commandant for Human Resources

Issue date: 2/1/13

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Last Modified 4/14/2016