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Retiree & Annuitant Questions and Concerns
The National Retiree Help Desk (NRHD) hotline is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc. The NRHD can be contacted by phone or e-mail:
  • The phone numbers are 1-866-664-6245 (toll free), ext. 5-5381
    (enter extension number immediately upon hearing the voice), or 1-202-475-5381.
  • The e-mail address is nrhdesk@gmail.com.

Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (RAS)) Branch in lieu of the National Retiree Help Desk, since the Help Desk does not have access to pay records. Email PPC (RAS) at psc-dg-ras@uscg.mil, or call 1-800-772-8724 (toll free) or 1-785-339-3415 -- 0730-1600 M-F (central time).

  • Pay
  • Benefits
  • Survivor
  • Annuitant
  • Reservist
  • Records
  • RADs
  • Volunteers
Pay
  1. How do I report a change in financial institution, account number or change of address?
How do I report a change in financial institution, account number or change of address?
You may make these changes by telephone, by fax or in writing:
Toll free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770

Commanding Officer (RAS)
USCG Pay & Personnel Center
444 SE Quincy St
Topeka, KS 66683
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Benefits
  1. How do I get the latest news and information on TRICARE?
How do I get the latest news and information on TRICARE?
For the latest news and information regarding TRICARE plans and other information visit TRICARE's website.
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Survivor
  1. Where do I find the latest information and links for Survivor Benefit Plans (SBP) or the Reserve Component Survivor Benefit Plan (RCSBP)?
  2. Who do I contact regarding the death of a retiree or their spouse?
Where do I find the latest information and links for Survivor Benefit Plans (SBP) or the Reserve Component Survivor Benefit Plan (RCSBP)?
You may find the latest SBP and RCSBP at Coast Guard Pay and Personnel Center's Retiree and Annuitant Services Branch website.
Who do I contact regarding the death of a retiree or their spouse?
You may contact Pay & Personnel Center's Retiree and Annuitant Services (RAS) Branch at:

Commanding Officer (RAS)
U. S. Coast Guard
Pay & Personnel Center
444 SE Quincy Street
Topeka, KS 66683-3591
Toll Free: 1-800-772-8724
Commercial - 1-785-339-3415
Fax: 1-785-339-3770
Email: psc-dg-ras@uscg.mil
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Annuitant
  1. How do I get the latest news and information for annuitants?
How do I get the latest news and information for annuitants?
You can find the latest information by visiting the Coast Guard Pay and Personnel Center's Retiree and Annuitant Services Branch website.
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Reservist
  1. How do I register to receive the The Retirees' Newsletter?
How do I register to receive the Coast Guard/NOAA Retirees Newsletter?
You may register to receive Newsletter via e-mail by sending an e-mail to PPC-DG-RASNewsletter@uscg.mil.
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Records
  1. How do I get a copy of my military service record?
How do I get a copy of my military service record?
You may request a copy of your service record by calling, e-mailing, or writing the National Archives.

National Personnel Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132
(314) 801-0800
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RADs
  1. What is a RAD?
What is a RAD?
Retiree Appreciation Days (RADs) are designed for retirees and personnel preparing to transition out of the Coast Guard. Retiree Appreciation Days are a great source of information for retirees, spouses and family members. RADs vary from installation to installation, but, in general, they provide an opportunity to listen to guest speakers, renew ID Cards, get medical checkups, and various other services. Some RADs include special events such as dinners or golf tournaments. For more information, contact the Retirement Services Officer (RSO) sponsoring the RAD. Visit the Army Retirement Services Office (RSO) web page for a complete listing of RADs.
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Volunteers
  1. Can Coast Guard auxiliary members serve as volunteers at retiree services desks?
Can Coast Guard auxiliary members serve as volunteers at retiree services desks?
Yes, they must complete the self-paced volunteer training program. For more information e-mail the CG Retiree Services Program Manager.
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Last Modified 10/21/2014