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National Retiree Help Desk (NRHD)

The National Retiree Help Desk (NRHD) hotline is available to assist and / or to answer any questions that a retiree or a retiree spouse has regarding benefits (other than those relating to pay), health care issues, assistance in obtaining important forms and/or papers, etc. The NRHD can be contacted by phone or e-mail:
  • The phone numbers are 1-866-664-6245 (toll free), ext. 5-5381
    (enter extension number immediately upon hearing the voice), or 1-202-475-5381.
  • The e-mail address is

Questions concerning pay should be directed to the Pay & Personnel Center's Retiree and Annuitant Services (PPC (RAS)) Branch in lieu of the National Retiree Help Desk, since the National Retiree Help Desk does not have access to pay records. Email PPC (RAS) at, or call 1-800-772-8724 (toll free) or 1-785-339-3415 -- 0730-1600 M-F (central time).

Last Modified 1/12/2016