USCG Bridge Administration Division (CG-5411)

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Customer Service Standards

Bridge Program Service Standards

The U.S. Coast Guard provides for the reasonable needs of navigation for interstate commerce, national defense, and recreational vessel traffic. Our customers can expect that we will:

Respond to 95% of fully responsive bridge permit applications for proposed new bridges and/or causeways or the modification of existing structures within 10 months of receipt of the request.
Respond to 95% of requests from bridge owners, navigation interests or land transportation officials to review, evaluate, validate and approve or deny a request for new drawbridge operating regulations or to modify existing operating regulations within 12 months.
Complete our investigations of purported unreasonably obstructive bridges and decide whether to issue an order to a bridge owner to alter their bridge within 18 months.
Ensure successful completion of design and construction of a bridge found to be an unreasonable obstruction to navigation within five years for projects that cost less than $20M.
Ensure successful completion of design and construction of a bridge found to be an unreasonable obstruction to navigation within eight years for projects that cost more than $20M.
Respond to reports of deficiencies in bridge lighting or markings within 24 hours.
Contact the bridge owner within 24 hours of discovery of a bridge lighting or marking deficiency to enable the owner to correct the deficiency.
Issue a timely notice to mariners advising waterway users of the discrepancy until the deficiency is corrected to ensure intramodal safety.

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Last Modified 2/6/2013