USCG Uniform Distribution Center, Woodbine, NJ
UDC Uniform Return Policy

Returning Uniform Items

All uniform items may be exchanged one-for-one if they do not fit or if they are defective. Special Measurement/Order uniforms are not refundable. If a Special Measurement uniform is not made to the specifications provided, contact the UDC Manager for return authorization.

Non-returnable items:

- Items sold at a reduced price.

- Items washed or altered in any way after receipt.

- If more than three months from date of invoice, even if not worn. Requests beyond that period will be reviewed on a case-by-case basis.

Mailing/Shipping procedures at members’ expense:

Unless the item(s) is/are damaged or defective, return mailing or shipping expenses are the responsibility of the member.  Returns at members’ expense must be prepared and sent as follows:

a.   Ensure the original shipping receipt/invoice is enclosed in the returned box.

b.   Properly package, seal, and address the article.  The correct address for UDC returns is: 

US COAST GUARD

UNIFORM DISTRIBUTION CENTER

ATTN: RETURNS

414 MADISON AVE

WOODBINE NJ 08270-2315

c.   Take the package to the nearest US Post Office (USPS), if sending by U.S. Mail and send the package as Priority Mail with Insurance.  If using a Transportation Service Provider (TSP) (FedEx or UPS), take the shipment to an authorized acceptance facility to send the shipment.

NOTE: Whether sending the return through the USPS or a TSP, obtain insurance for the full replacement value of the item(s).

d.   Retain a receipt of the shipment or mailing until the returned item has been replaced or otherwise resolved. 

Mailing/Shipping procedures at Coast Guard expense:

When an item is received in damaged/defective condition, it may be returned at Coast Guard expense.  A return at Coast Guard expense must be prepared and sent as follows:

a.   Contact the UDC to ensure the shipment qualifies to be returned at Coast Guard expense and request/obtain a return shipping label.

b.   A return FedEx or UPS label will be created and sent to you electronically (print the label when you are ready to return the shipment). 

c.   Ensure the original shipping receipt/invoice is enclosed in the returned box.

d.   Properly package, seal, and firmly attach the return label provided by the UDC. 

e.   Take the package to a Transportation Service Provider (TSP) (FedEx or UPS) authorized acceptance facility and send the shipment.

f.    Retain a receipt of the shipment or mailing until the returned item has been replaced or otherwise resolved. 

For uniform returns, send your items with a READABLE copy of your invoice and the
UDC Returns FormPDF file to:

U.S. Coast Guard Uniform Distribution Center
Attn: Uniform Returns
414 Madison Avenue
Woodbine, NJ 08270-2315

To contact the Returns Department, please view the UDC Contacts page.

 

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Last Modified 10/24/2014