Announcements, System Outages and Known Issues

Need a new ID Card?

Identification card issuing offices will no longer be able to manually correct or update certain types of personnel information in DEERS. Continue reading "DEERS Data Lockdown"...

New Address (URL) for Direct Access

The Direct Access and Imaging System hosting contract transition is complete. The new link for Direct Access is https://portal.direct-access.us/.

Direct Access Technology Refresh - PCS eRésumé

The Coast Guard will begin using the Direct Access II PCS eRésumé on 1 July 2013. More information and instructions for the PCS eRésumé.

Newsletters

Procedural Updates


Quicklinks

Pay & Personnel Center, Customer Care Branch

Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

  • Important Notices
  • Direct Access Portal
  • Direct Access "MYPORTALDIRECT", tutorials, demos, & new procedures.
  • New DA Self Service Password Reset Procedure
  • New DA Change Password Procedure

  • Having trouble with TPAX password?
  • If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please use the link below to request assistance for TPAX logon issues:
  • After your password is reset and you've signed into to TPAX, you must setup your profile. Follow the procedures in the Direct-Access/TPAX Password Reset Setup Guide (pdf) to setup your profile.

  • Schedule for TPAX and Web TPAX Server Maintenance
  • In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
  • FY13 Weekend Staffing
  • *Oct 20-21 | Nov 17-18 | Dec 15-16
    Jan 12-13 | Feb 9-10 | Mar 16-17
    *Apr 20-21 | May 18-19 | Jun 8-9
    Jul 20-21 | Aug 17-18 | Sep 21-22

    Hours of coverage (on the above weekends):
    Saturday:
    Phone Coverage 0800-1130 and 1230-1500
    Trouble tickets worked: 0600-1130 and 1230-1600
    Sunday:
    Phone Coverage 0800-1130 and 1230-1400
    Trouble tickets worked: 0600-1130 and 1230-1400

    *April and October are PPC reserve training/admin weekends. Phones will not be monitored.

Trouble-Ticket Form

(For USCG Personnel/Employees Only)

Attachments: Please use the CGWEB/Intranet version of our Trouble Ticket if you need to attach supporting documents or you can and attach the documents to your email message.

Issues have been reported in cases where Internet Explorer 9 is used with this form. If you cannot select items from the Category, Type, and Reason lists, please submit your issue via email.

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telephone:
(Include area code & ext.) 		 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
User Role
for this issue:		  
Category:  
Type:  
Reason:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
Note: Information entered below is transmitted via email, do not include sensitive information (e. g. Account numbers, your SSN or home address)..


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

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Last Modified 6/14/2013