Pay & Personnel Center, Customer Care Branch
The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
Call Center Early Closure
In observance of Coast Guard Day, the Pay & Personnel Center (PPC) Customer Care Branch (CCB) Call Center will close at 1200 CDT on Friday, August 1, 2014. All PPC applications will remain available during the call center closure, and payroll/personnel processing will continue as normally scheduled. The Call Center will be available for customer inquiries on Monday, August 4, 2014, during normal business hours (0700 to 1600 CDT). As a reminder, the online Trouble Ticket form at http://www.uscg.mil/ppc/ccb/ remains available 24 hours per day, 7 days per week for customer inquiries.
July 2014 Military Payroll Processing Complete
July Leave and Earnings Statements (LESs) Posted: LESs for July are available. Go to "View Paycheck" in Direct Access under Employee Self Service to view.
The military payday for End Of Month (EOM) July 2014 is 1 August. Payday falls on the 1st and 15th of each month unless that date is a weekend or federal legal holiday. In those cases, the payday is moved to the 1st preceding business day. For a schedule of military paydays visit: http://www.uscg.mil/ppc/mas.asp#2014.
July Reserve Points Statements Posted: Reserve retirement point data for July 2014 is available. Go to "View Reserve Points" in Direct Access under Self Service to view.
- Schedule for TPAX and Web TPAX Server Maintenance
- In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
Customer Service Hours and Weekend Staffing Schedule
Direct Access, Travel and TPAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.
FY14 Weekend Staffing
*Oct 19-20 | Nov 16-17 | Dec 14-15
Jan 11-12 | Feb 8-9 | Mar 15-16
*Apr 12-13 | May 17-18 | Jun 21-22
Jul 19-20 | Aug 16-17 | Sep 20-21
Hours of coverage (on the above weekends):
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.