Quicklinks

Pay & Personnel Center, Customer Care Branch

Direct Access, Travel and T-PAX Customer Care
Call 866-PPC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone.

The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for T-PAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.

  • Important Notices
  • Direct Access HR Data Self Validation Information
  • Are you having trouble resetting your Direct-Access password?
  • If your email address is not present or if present, it does not comply with security requirements (It must be end in .mil, .edu or .gov.), you will not be able to use the self-service password reset feature until your Business email address has been added to the system or is changed to reflect a .mil, .edu or .gov address. Contact your Servicing Personnel Office (SPO) and ask them to update your address for you. The SPO can perform this service for all Coast Guard personnel (Active Duty, Reservists and Civilians). Contractors and other non-USCG personnel/employees may contact PPC Customer Care (use this link) for assistance.

  • Having trouble with T-PAX password?
  • If you cannot obtain your new password using the procedures in the T-PAX Forgotten Password Reset Guide, please use the link below to request assistance for T-PAX logon issues:
  • After your password is reset and you've signed into to T-PAX, you must setup your profile. Follow the procedures in the Direct-Access/T-PAX Password Reset Setup Guide (pdf) to setup your profile.

  • FY10 Weekend Staffing
  • 20-21 Feb | 20-21 Mar |
    15-16 May | 12-13 Jun |
    17-18 Jul | 21-22 Aug | 18-19 Sep |

    Hours of coverage (on the above weekends):
    Saturday:
    Phone Coverage 0800-1130 and 1230-1500
    Trouble tickets worked: 0600-1130 and 1230-1600
    Sunday:
    Phone Coverage 0800-1130 and 1230-1400
    Trouble tickets worked: 0600-1130 and 1230-1400

Trouble-Ticket Form

(For USCG Personnel/Employees Only)

The online Customer Care Trouble Ticket (CCTT) was recently redesigned to ensure PPC is provided information required to route and respond more quickly and accurately to the customer inquiry. The new online CCTT provides three user choices at the top of the ticket where the user will choose between "Self-service/Member User", "Command/SPO/Admin User" or "PPC Internal User". Separately, each choice will provide 3 respective menus for the user to choose from. Read more...adobe acrobat format (Updated 6/26/2009)New image logo

Attachments: Please use the CGWEB/Intranet version of our Trouble Ticket if you need to attach supporting documents. You can also just and attach the documents to your email message.

Contact Information Who is submitting this ticket?

This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.
Employee ID #:  
Non-Employees: Contractors and other non-employees should enter the User ID assigned when their account was established.
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telphone:
(Include area code & ext.) 		 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
User Role
for this issue:		  
Category:  
Type:  
Reason:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
For password resets be sure to include your user ID if it's not the same as your employee ID.


This collection of information (COI) is targeted only to USCG personnel, retired USCG members, and dependents. If you are not a member of one of the targeted groups, please do not submit information to the Coast Guard through this form. The Coast Guard will immediately delete any submissions that it receives from persons who do not fit into one of these categories.

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

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Last Modified 3/19/2010