U. S. Coast Guard Pay & Personnel Center

We are the premier military pay & personnel resource, providing unsurpassed service to our nation's guardians

Announcements, System Outages and Known Issues

Direct Access/Image Now Outages Scheduled 31 May - 15 June

E-Mail ALSPO message D/12 announces service interruptions and outages that are anticipated to occur when the contract data center relocates the servers housing the Direct Access I, Direct Access II, Retired Global Pay and Image Now (EIPDR) databases and applications.

The following timeline is provided to assist in planning for this transition:

Thursday, 31 May - Direct Access and HR Imaging will be taken offline at 1700 (EST).
Monday, 04 June - Direct Access will be available in a reduced capacity (no self-service access). The imaging system will not be available.
Friday, 08 June - Direct Access will be taken offline.
Friday, 15 June - Direct Access and HR Imaging are both back on line in regular production environments.
Tuesday, 19 June - Data entry cutoff for 29 June payday.
Wednesday, 20 June - June end-month payday compute cycle runs.

Please see E-Mail ALSPO D/12; Direct Access/Image Now Data Center Relocation PDF file for more information.

TPAX Outages Scheduled for 26 May and 1-4 June

The TPAX system will be unavailable from 0800 (CDT) to 2200 (CDT) on Saturday 26 May 2012 due to system maintenance.

The system will also be unavailable for use from approximately 1800 (CDT)on Friday, 01 June through 0001 (CDT) on 04 June. The purpose of the June outage is to upgrade the system to a new version. You can read about the changes coming in the new version on the PPC Travel web page.

Procedural Updates

News:

About PPC Topeka

On February 13, 2009, the Personnel Service Center in Topeka, Kansas was renamed the Coast Guard Pay & Personnel Center. This name change precedes the March 16, 2009 stand up of the mission support organization's Personnel Service Center (PSC) in Arlington, Virginia. The new PSC will unify, within one service center, all Coast Guard personnel and human resource support currently provided by the Personnel Command, the Pay & Personnel Center, the Recruiting Command, as well as some functions currently carried out by Headquarters, the MLCs, and ISCs, including services such as housing, MWR, CGES, educational services, health and safety, and work-life.

PPC's primary mission is to provide pay and personnel services to all Coast Guard active duty, Reserve, Retiree and Annuitant members and to process travel claims for all Coast Guard employees, including civilians and Auxiliary members.

In 2007 PPC celebrated its 25th anniversary in Topeka.

Contacting PPC

Retirees and Annuitants (Visit the RAS web page for detailed contact information.)

Commanding Officer (RAS)
U. S. Coast Guard Pay & Personnel Center
444 SE Quincy St
Topeka, KS 66683-3591
Toll Free: 1-800-772-8724
Commercial: 785-339-3415
Fax: 785-339-3770

All others (Visit the Customer Service web page to submit a Trouble Ticket.)

Commanding Officer (CCB)
U. S. Coast Guard Pay & Personnel Center
444 SE Quincy St
Topeka, KS 66683-3591
Toll Free: 1-866-772-8724
Commercial: 785-339-2200
Fax: 785-339-3780

Mailing Address for Travel Claims and Audits:

Mail Claims To:

Commanding Officer (TVL)
Pay & Personnel Center
444 SE Quincy ST
Topeka, KS 66683-3591

The mailing address for sending claims for T-PAX(UTS) audits is:

Commanding Officer (TVL/T-PAX Audits)
U. S. Coast Guard
Pay & Personnel Center
PO Box 3551
Topeka, KS 66601

Note: Use the Claims Mailing Address (444 SE Quincy St, Topeka, KS 66683-3591) above for services (DHL, FEDEX, etc.) requiring a physical address.

Visit the Travel Branch web page for more information.

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Last Modified 3/30/2012