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United States Coast Guard
Performance Excellence Division (09541)

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Aiming for Performance Excellence through Improvement

"We are going to relentlessly chase perfection, knowing full well we will not catch it. But we are going to relentlessly chase it, because in the process we will catch excellence."

- Vince Lombardi (as quoted by ADM Papp in the state of the Coast Guard address February 10, 2011

Organizational Performance Consultants (OPCs)—here for you!

In 1994, the [Quality] Performance Consultant Program was started to help integrate TQM principles into CG work.

Today, the OPCs are an internal resource to support commands & staffs (units) in their efforts to align with USCG management policies and practices and to assist with performance assessment, planning, and improvement.

Save scarce time and funds by engaging OPCs for assistance—it’s easy. Compare asking a ship-mate for help to formal and often lengthy contracting for external consultants. Did you know that OPCs cost units little-to-nothing? The Program funds OPC travel and most materials. Even better, OPCs know our culture and current initiatives and issues.

A great value: compare USCG costs to commercial consultants: Average cost of MOBIS contract Senior Consultant = $152/hour (labor costs—current contract): Average cost of OPC = $54/hour (labor costs—FY12 SPC).

There are 30 OPCs ready to serve based in Alameda, Boston, Cleveland, Honolulu, Kodiak, Miami, New Orleans, Portsmouth, Seattle, & Washington DC.

For more information on Coast Guard improvement efforts, see the resources to the left or use our common customer contact email address improve@uscg.mil