Performance Measures

CRD's goals correspond with the U.S. Equal Employment Opportunity Commission's six essential elements for a model EEO program as described in the Equal Employment Opportunity Management Directive 715. The performance elements featured below measures actions associated with accomplishing CRD's Goal #5.

Goal 5 - Efficiently, Fairly, Impartially Enforce Non-Discrimination Laws:

CRD identifies and implements efficient practices, especially those which promote equal opportunity readiness, responsiveness, and legal compliance. Command leadership embraces opportunities to resolve matters quickly and equitably.

*Objective	Performance Measure	FY 2010 Baseline	FY 2011 Actual	FY11 Goals	FY 11 Performance
5.1	Timely processing of investigations	98% Completed Timely	95% Completed Timely	100% Completed Timely
5.1	Timely processing of pre-complaints.	97% Completed Timely	97% Completed Timely	100% Completed Timely
5.2	Increase the resolution rate of EEO complaints	43% Resolution Rate	44% Resolution Rate	35% Resolution Rate
Key: Indicates that actual performance is NOT within (does not meet) the target goal by 10% or more Indicates that actual performance is NOT within (does not meet) the target goal by at least 5% Performance is AT the target goal Indicates that actual performance EXCEEDS (is better than) the target goal by at least 5% *Objective 5.1 Ensure highest EEO/EO quality for compliance and responsiveness by improving and measuring key operational processes. 5.2 Identify and implement tools, resources, and activities which can be utilized early in the EO process to effect positive outcomes.