ESDD Port Canaveral
Remedy tickets should be submitted for all computer, user,
software and telephone issues
The duty phone is only used if it is not a reservist weekend
or if there are problems after normal working hours (0700-1530)
You can access Remedy by going to Start, Programs, USCG
Program Apps, Action Request System, CG Helpdesks
You should also have a shortcut on your desktop that says CG
DMT is the CG system used to maintain and update Active
https://dmt/dmt/enduserupdate.aspxThis link only works from a Coast Guard Workstation.
DMT allows you to update some of your information in Active
Directory (phone numbers, address, department, and supervisor) as needed.
You also will periodically get an e-mail to verify this
information. Even if this information has not changed, you must go to the website and hit update so your account will not be disabled.
You must submit a Remedy ticket to have your e-mail address,
first name, middle initial, last name, or rank/title changed.
ESU/ESD does not support these systems, including password
resets. They are supported by PSC directly.
You can access their customer support at http://www.uscg.mil/hr/psc/ccb
You can also call them at 866-PSC-USCG (772-8724)