Security Levels

National Terrorism Advisory System (NTAS) check current status

ESD

How do I contact ESD?

ESD

  • 11651 Central Parkway Suite 121,
    Jacksonville FL 32224
  • Office - 904-472-2920
  • Duty IT: 904-477-6182
  • Duty ET: 904-477-1591
  • FAX: 904-472-2934

ESDD Port Canaveral

  • DUTY ET: 321-626-0204
  • DUTY IT: 321-243-2057
  • FAX: 321-868-4219

Process for getting IT related assistance

Remedy tickets should be submitted for all computer, user, software and telephone issues

The duty phone is only used if it is not a reservist weekend or if there are problems after normal working hours (0700-1530)

Remedy Tickets

You can access Remedy by going to Start, Programs, USCG Program Apps, Action Request System, CG Helpdesks

You should also have a shortcut on your desktop that says CG Helpdesk

DMT Updates

DMT is the CG system used to maintain and update Active Directory information.

https://dmt/dmt/enduserupdate.aspx
This link only works from a Coast Guard Workstation.

DMT allows you to update some of your information in Active Directory (phone numbers, address, department, and supervisor) as needed.

You also will periodically get an e-mail to verify this information. Even if this information has not changed, you must go to the website and hit update so your account will not be disabled.

You must submit a Remedy ticket to have your e-mail address, first name, middle initial, last name, or rank/title changed.

Direct Access/TPAX

ESU/ESD does not support these systems, including password resets. They are supported by PSC directly.

You can access their customer support at http://www.uscg.mil/hr/psc/ccb

You can also call them at 866-PSC-USCG (772-8724)
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Last Modified 1/31/2010