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Puerto Rico General Information

Health Services Department

One SF-600 for You and each Dependent has to be submitted to Air Station Borinquen's
Medical Department. Fax the completed forms to 787-890-8481

Medical Care
Air Station Borinquen has a small clinic staffed with one physician, one physician's assistant, and several Health Services Technicians (HS). The clinic has pharmacy, Lab and X-ray capabilities. Active duty members, and all family members are eligible to be seen at the clinic located at La Plaza in the housing area.

Active Duty Members
Active duty sick call is for recent illness and injuries only Monday – Friday except for federal holidays. Check in is from 0715-0730 for active duty members only, and at 1300 for Air Station aviation night-shift personnel. Personnel arriving after the designated times, or with non acute complaints will be scheduled for the next available appointment. For all other conditions please call the appointment line to schedule an appointment. The appointment line opens at 0715 during our regular working days.

Family Members and Dependents
The Air Station clinic has recently become a Primary Care Manager (PCM), dependents now have the choice of either enrolling with the clinic or choosing a medical provider of their choice from the Humana-Military civilian provider list.

Routine care for dependents is provided on an appointment basis only during normal working hours. Appointments are available Monday thru Friday 0830-1530, and Wednesday 0830-1200. Wednesday afternoons the clinic is closed for routine services (including pharmacy) for clinic training. Please call early as appointment are given out on a first come basis. Maternity care is covered 100% by TRICARE, and the patient only pays the inpatient daily fee and extra services not covered by TRICARE. Before using civilian medical care, a referral and pre-authorization is required.

A list of local providers and more information about TRICARE is available at the Clinic.

Dental Care
There is a small Dental Clinic aboard the Air Station. This clinic is staffed with one dentist and one Health Services Technician. Dental Care is available for Active Duty personnel ONLY. Dental sick-call hours are from 0730-0830. United Concordia Dental Plan is available for Active Duty Family Members. If your dependents are currently enrolled in United Concordia, do not disenroll them. A list of providers in the local area is available from the CG clinic, or at www.ucci.com.

Urgent Care / After Hours Care
The clinic has one Duty Health Services Technician available 24 hours a day at the clinic. The clinic is not equipped or staffed as an emergency room. The Health Services Technician remains at the Clinic to assess all acute and urgent care issues. In all cases, the duty Duty Health Services Technician will consult with the Duty Medical Officer VIA PHONE to determine the urgency of the case, and provide the appropriate level of care within their capability. The Medical Officer is not available for personal medical evaluations after hours. All urgent care issues will be treated as such, and appointments will be given for all non-emergency cases. Emergency care is limited to stabilizing patients and coordinating with civilian EMS for transfer to a local hospital, or providing information and directions for appropriate civilian care facilities. The clinic rescue vehicle is not an ambulance but can provide First Responder / Basic Life Support services in response to on-base emergencies.

In emergency situations when conditions do not permit the use of these facilities, the nearest local hospital can and should be used. The Air Station clinic must be notified within 24 hours of receiving emergency care. This will help ensure proper processing of any medical bills, and that proper follow up care is provided.

Health Services Contacts
Important Medical Phone Numbers. Air Station Phone Switchboard - (787) 890 - 8400
Air Station Borinquen Clinic (direct number) 787 890 8477
Appointment line/after hours HS x 8503
Dental Clinic x 8482
Clinic Administrator x 8479
Clinic EMERGENCY LINE x 8777
San Carlos Hospital 787 877 8000
Bellavista Hospital 787 834 6000
Aguadilla EMS 911
Hospital Buen Samaritano 787 819 0800

Link to Tricare Network Providers in Puerto Rico
http://hmd.humana-military.com

 

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Last Modified 2/22/2011