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Small Passenger Vessel Inspection Customer Satisfaction Survey

Please complete this anonymous survey as honestly as possible.  The results of this survey will allow us to better evaluate our performance and make improvements in the right areas.

                                                                             Provided Date:    

Please rate the below questions according to the following numerical scale:

1. Outstanding; 2. Better Than Expected; 3. Acceptable; 4. Needs Improvement; 5. Very Poor

 

  1.  How would you rate your overall satisfaction with your interaction/relationship with your Marine Inspector?

             1    2    3    4    5

  2.   How would you rate your Marine Inspector’s depth of knowledge as it pertains to small passenger vessels?

             1    2    3    4    5

  3. How would you rate your Marine Inspector’s efforts to work cooperatively with you to schedule inspections?

             1    2    3    4    5

  4.  How would you rate the respectfulness and courtesy of your Marine Inspector?

             1    2    3    4    5

  5.  How would you rate the turn around time on requests that you make from your Marine Inspector?

             1    2    3    4    5

  6.  How would you rate the flow of regulatory and safety information from the Coast Guard to you?

             1    2    3    4    5

 

  7.  How could we improve our service to you?:

Comments: Please provide topics you would like addressed in the next newsletter:

                   

Optional Information - Please be advised that if you wish to receive a reply to your comments or input, please provide the information request below.

 Name:                

Phone Number:                           

 

(please hit submit only once, we will receive your input)

 

 

For questions or comments about this web site, please e-mail the Sector Webmaster or call (215) 271-4806

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Last Modified 1/26/2012