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       Sector Hampton Roads
       Portsmouth, VA

 

Administration/Servicing Personnel Office (SPO) Customer Service Survey

Please take a moment to share your thoughts and concerns with us.  Thank you!!

So we can improve our processes to our customers, we need your feedback to know how we are doing.!!

The more specific the better!

Your Current Unit:        Reason for visit:                

Customer Status:           Requested Date: 

                                                                             Provided Date:    

Please rate the below questions according to the following numerical scale: (with the exception of question one)

1. Outstanding; 2. Better Than Expected; 3. Acceptable; 4. Needs Improvement; 5. Very Poor

  1.  How important was this product or service?

            1-Very    2-Important   3-Some What   4-Minor  5-Not

  2.  How would you rate delivery of service (as expected or agreed to)?(orders, pay)

             1    2    3    4    5

  3. How would you rate the quality of product delivered or service (delivered as expected, accurate information, well made)?

             1    2    3    4    5

  4.  How would you rate the representative on being able to help you resolve your issue/need?

             1    2    3    4    5

  5.  How would you rate the representative on being courteous?

             1    2    3    4    5

  6.  How would you rate ease of doing business?

             1    2    3    4    5

  7.  How would you rate the expertise of the YN?

             1    2    3    4    5

  8.  How would you rate the level of follow-up to address your issue or concern?

             1    2    3    4    5   

Specific need or reason for Visit:

Comments: What could we do to serve you better? What did we do well? Please be specific.

                   

Optional Information - Please be advised that if you wish to receive a reply to your comments or input, please provide the information request below.

 Name:                

Phone Number:                           

 

(please hit submit only once, we will recieve your input)

For questions or comments about this web site, please e-mail the Sector Webmaster

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Last Modified 1/26/2012