Coast Guard's James Cavo gCaptain's "Top Contributor 2008"

I congratulate Mr. James (JD) Cavo, our Chief, Mariner Training and Assessment Division at the National Maritime Center, for his outstanding commitment to customer service as represented by his recognition as the "Top Contributor 2008" by the gCaptain community . gCaptain.com is a site that brings the tools of web 2.0 to the commercial mariner and logs approximately 24,000 unique visits per week.

One of the features of the site is the discussion forums where mariners can come and ask a variety of questions, including those related to licensing. Mr. Cavo recognized that this was a popular gathering place for his customers and professionally, actively and effectively participated in the discussion in order to enhance customer service in his area of responsibility. Read the letter: /JDCavo.pdf

Mr. Cavo is just one person out there doing great things in the social media environment for the Coast Guard and those we serve. In the e-mail I received recognizing Mr. Cavo, gCaptain's CEO, John Konrad stated, "We are really excited by the level of commitment the CG has devoted to assisting the mariner via social media. Next year we'll be sure to open voting for "Top Organization" as I'm sure the CG would achieve top ranking."

Keep up the great work.