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Health Services Division (hh)
Health, Safety and WorkLife Department
Base Portsmouth

Caduceus

Health Care Beneficiary Information
Patient Advisory Meeting Minutes

Emergencies
Dial 911, then 333 for Security

Hours of Operation:  0700 - 1530, Monday-Friday
Closed Wednesday afternoons for staff training

Appointments - Call (757) 483-8596

Health Services Division Phone List
757-483-XXXX

Clinic Administrator

8557

Clinic Supervisor

8462

Pharmacy

8600

Medical/Dental Supply

8601

 

The mission of the Health Services Division, Health, Safety and Worklife (HSWL) Department, Base Portsmouth is to provide quality health care for active duty personnel to maintain fitness for duty.  We will also provide authorized health care services for family members and retirees to the maximum extent permitted by law and resources.

MEDICAL CAREAs part of an ongoing trend in Coast Guard healthcare, we are now operating under an all-appointment based system of patient management.  Instead of seeing patients that walk in that day in a group at a certain time (sick call); the clinic reserves a number of same day acute appointments for patients who are ill that day.  Please call in the morning for one of these appointments.  Patients are NOW REQUIRED to call (instead of walk in) 483-8596 and obtain time to report.  The telephone appointment lines open at 0700.  This system has been demonstrated to decrease waiting time and improve customer service.  AT NO TIME WILL AN URGENTLY ILL OR URGENTLY INJURED PATIENT BE REFUSED TREATMENT.

CLINIC LATE POLICY

DENTAL EXAMINATIONS:  Dental examinations are required ANNUALLY for Coast Guard Active Duty.  Dental exams are now scheduled by appointment only.  Please call the appointment desk at 757-483-8596.

IMMUNIZATIONS:  Immunizations are administered on a walk-in basis Monday through Friday from 0730-1100 and 1230-1500, except Wednesday afternoons when the clinic is closed for professional staff training.  Patients will be required to stay in the clinic for 15 minutes after receiving any immunization to ensure they do not have a reaction to the shot.

Patients can check their current immunization status on CG Central.

PHYSICAL EXAMINATION:  Active Duty or Reserve by appointment only.  We provide a full range of required and routine physical examinations.  Coast Guard physical examination

Physical Health Assessment:  The PHA has replaced routine 3 & 5 year (Triennial & Quinquennial) physical examination.  Every CG member will receive a PHA annually during the member's birth month.  If the member will not be available during their month, the PHA may be performed up to 2 months prior to their birth month.

** As per ALCOAST 105/10 Reservists are required to schedule annual PHA through the HEALTH READINESS PROGRAM (RHRP) at (888) 697-4299. **

** Please read and follow directions from the Word document when scheduling your ANNUAL PHA **

Biennial Aviation:  Required every 2 years after the initial designation in aviation or LSO until age 48.  Call for availability.

Annual:  Required for all aviation personnel age 50 or older.

OMSEP:  Required annually after being initially enrolled into the program.

Command Afloat:  Required prior to assignment and then annually.

Pre-Commissioning/Appointment:  Required within 12 months prior to original appointment as an officer.

Separation/RELAD:  Required within 12 months of separation to separation.

GYNECOLOGY:  Gynecology services are available by appointment.  Call 757-483-8596 to schedule an appointment.

PHARMACY

PRESCRIPTION REFILLS:  Must be requested ahead of time by calling 757-638-2490 and following the prompts.

MEDICAL RECORDS:  If this clinic is not the custodian of your health record, you must bring your record with you to ensure continuity of care and permit proper documentation of health care services.  In accordance with COMDTINST M6000.1 (Series); Active Duty members are not permitted at any time to maintain their own health records.

AFTER HOURS CARE:  The clinic maintains a duty section that may render urgent care to active duty personnel only.  For other after hours care, patients should go to the nearest Military Treatment Facility, or for emergencies go to the nearest emergency room.  All active duty patients need to follow up with the clinic if they received after hour's urgent or emergency care.

DEPENDENTS/RETIREES:  The clinic offers very limited availability to non-active duty patients.  All services except dental are provided on a space available basis.  Please call for availability.  NOTE:  Due to the high volume of active duty patients assigned to the clinic, all non-active duty patients are encouraged to seek a primary care provider outside of the Base Portsmouth Clinic.  Please see the attached space available letter.

    Additional Information Numbers and Links

Naval Medical Center CG Beneficiary Representative 953-7576
TRICARE Service Center - North Region (Virginia) 1-877-874-2273
CG TRICARE Hotline 1-800-9-HBA-HBA
LINKS:  
Consumer Health Information  
National Cancer Institute  
TRICARE My Benefits  
TRICARE Home Page  
Walter Reed Army Medical Center  
Navy Medical Center Portsmouth  
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Last Modified 10/28/2013