Security Levels

National Terrorism Advisory System (NTAS) check current status

ID Card Information
Personnel Support Department
Base Portsmouth

The Base Portsmouth Customer Service Section issues all types of ID Cards including the Common Access Card (CAC), DEERS updates, and CAC PIN resets in the Rittichier Building, 4000 Coast Guard Boulevard, Portsmouth, VA

The Base Portsmouth ID Card Office runs by appointment only. 

Hours of operation:

Appointments shall be made at https://rapids-appointments.dmdc.osd.mil/ or by calling (757) 686-4002

Notes:

 


CONTACT LIST:

Base Portsmouth Customer Service Desk: (757) 686-4002

RAPIDS/ID Card Location nearest you https://www.dmdc.osd.mil/rsl

ID Card Appointments at Navy facilities - When CG personnel use Navy ID card issuing facilities in the Hampton Roads area, they can use the following link to make an appointment prior to arriving - https://rapids-appointments.dmdc.osd.mil/.  Making an appointment is the quickest way to get in and out of the Navy ID card office without having to wait longer than expected. 

NOTE: If you are requesting a new CAC ID card, or updating an existing CAC ID Card, you must have a DD Form 1172 from Base Portsmouth in order for the Navy ID card office to accommodate you.


Information to obtain a CAC or ID Card

  1. Click here to update your DEERS contact information or call 1-800-538-9552 - Option 3.  
  2. Click here  to go to a fillable Adobe Acrobat version of a DD Form 2842 (DOD Public Key Infrastructure Registration Official Certificate of Acceptance and Acknowledge of Responsibilities). Prior to going to your appointment you should:  
    • Open the document
    • Complete Blocks 1a. 1b. 1d. 1e. 1f. 1g. 1h. 1i. (1c. should be filled out if they don't have an SSN).
    • Have a 6 to 8 digit (numerical) Personnel Identification Number (PIN) in mind as you will need to provide this when they are processing your action at the CAC Issuance Office.
  3. Click here  for more instructions for Completing DD Form 2842
  4. Active Duty and Reserve Members MUST have two forms of identification; one must have a picture, bring your current/expired government issued ID card and your work e-mail address.  Be sure to print clearly your full internet e-mail address (not your display name). (i.e. Im.a.Coastie@uscg.mil)
    • If you don't have a work e-mail account, you must obtain one from your parent command before a CAC card will be issued.
    • If you bring the wrong e-mail address you will have to return later to correct it.
    • Personal e-mail addresses (i.e., AOL accounts, etc., ) will not be accepted.
  5. Retirees:

    Bring your current/expired government issued ID card and your retirement orders or DD Form 214.

  6. Dependents:

    Dependents must have a DD Form 1172 signed by the sponsor and notarized, or the sponsor must be present at the time the card is issued.  The sponsor must provide a marriage certificate or birth certificate/certificate of live birth.  A Social Security Card or other official Government document reflecting the SSN such as passport, driver's license, and letters from the SSA is required when verifying the SSN for enrolling or updating members or dependents in DEERS.

    Documentation to bring: a marriage license or certificate; birth certificate; drivers' license; social security card; passport; voters registration card; school ID; adoption papers; a letter from the school registrar certifying full-time course of study leading to an associate's degree or higher and anticipated graduation date.

    NOTE: A valid power of attorney (original only, copies will not be accepted) is acceptable when the sponsor is not present to sign for a family member's DEERS enrollment.

    If renewing

    Dependents must have a DD Form 1172 signed by the sponsor and notarized, or the sponsor must be present at the time the card is issued.  Bring your current dependent ID Card.  If your ID card is expired, you must also bring a current picture ID issued by the state or government as well as one other form of additional documentation (please see list below).  If the sponsor is unable to accompany their dependents due to long term deployment (greater than 90 days) or if you have any questions or concerns prior to obtaining an ID Card, please contact the customer service desk at (757) 686-4002.

    Authorized acceptable documentation - marriage license or certificate; birth certificate; drivers' license; social security card; passport; voters registration card; school ID; adoption papers; a letter from the school registrar certifying full-time course of study leading to an associate's degree or higher and anticipated graduation date.

    NOTE:  A valid power of attorney (original only, copies will not be accepted) is acceptable when the sponsor is not present to sign for a family member's DEERS enrollment.

  7. Civilian Employees:

    NAF/GS/WG civilian employee's service records are sent to DEERS via an authorized data feed.  We can no longer enter any information into DEERS for civilian employees.

    Civilian Employees must have their Civilian Personnel Office enter their information into DEERS.  If you are not in or updated in DEERS we cannot process your CAC.

    Civilian Employees that have enrolled and are entered into DEERS should still call to verify DEERS enrollment at 1-800-538-9552 - Option 3

    NOTE:  Newly hired Civilian Employees should anticipate a two week wait for DEERS enrollment.

  8. Contract Employees:

    DoD's Contractor Verification System (CVS) is the only way that a contractor employee can obtain a CAC.  Only contractors who have access to classified materials or access to Federal IT systems (with or without unescorted access to our facilities) will be entered into CVS.

    Additional information regarding the system, including the list of the U. S. Coast Guard's CVS sites, user guides, policy, training information, and POCs can be found on this webpage .

    Contract employees that have enrolled and are entered into DEERS should still call to verify DEERS enrollment at 1-800-538-9552 - Option 3.

Download Plug-Ins: Some of the links on this page require a plug-in to view them. Links to the plug-ins are available below.
Click Here to Download Adobe Acrobat Reader Adobe Acrobat Reader (PDF)
Last Modified 12/11/2014