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DEERS/RAPIDS Services

Personnel Support Department

Base Los Angeles-Long Beach Personnel Support Department is one of several Defense Enrollment Eligibility Reporting Systems (DEERS) and Real-time Automated Personnel Identification Card Systems (RAPIDS) sites located in Southern California.  DEERS/RAPIDS services and information updating are performed in accordance with current DOD and Coast Guard Instructions.  Our staff provides services to members of ALL armed services, retirees and dependents. 

Contact Information
 

Hours of Operation

* U.S. Coast Guard Personnel in uniform that require a CAC PIN reset only have head of the line privilege.

Eligibility - Armed Forces ID (AFID) Cards are issued to active duty, reserves, retirees, dependents (10 years of age or older unless dependent not residing with sponsor), and 100% disabled veterans (DVA) from all services; DVA sponsors MUST have their commissary letter and DD-214 by the Department of Veteran Affairs.

When applying for an AFID Card the following information applies:

All active and reserve military sponsors now have the ability to make address changes and issue a digital authorization form for their enrolled dependents when dealing with ID renewal and/or ID replacement due to lost, misplaced or stolen ID without physically going to a DEERS office with their dependents.  Sponsors can log-in to RAPIDS Self Service portal https://www.dmdc.osd.mil/self_service using their valid CAC card with access to CAC readers.  (Forms with digital signature do not apply to hard copies and will not be accepted).

Instructions on how to use the RAPIDS Self Service Portal can be found by clicking the link below:

If you do not wish to provide this information over the internet, you can update your address records in DEERS by using one of the following three methods:

  1. Calling the DEERS Support Office at one of its toll free numbers:
                                              1-800-334-4162 (California Only)
                                              1-800-527-5602 (Alaska and Hawaii Only)
                                              1-800-538-9552 (All other States)

       
  2. Faxing address change to:   (831) 655-8317
       
  3. Mailing the address change information to:
                                              DEERS SUPPORT CENTER
                                              ATTN:  COA400
                                              Gigling Road
                                              Seaside, CA 93955-6771

Other DEERS/RAPIDS Locations can be found at this link:   RAPIDS SITE LOCATOR

 

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Last Modified 10/15/2013