When indicated, patients are referred to
military and/or civilian facilities for
services. Referrals are made by the
Dental Officer, Medical Officer, or
Contact the Medical Department if you should have
questions regarding Medical referrals.
Please contact the
Medical Department for any Dental referrals.
PATIENT REFERRAL PROCESS INFORMATION
PCM (Primary Care Manager) is usually
Base New Orleans for Active Duty CG.
My PCM has referred me for
specialty care. What do I
First, all referrals must be processed
and approved by TRICARE before an
appointment with any specialist.
1. Once you are seen
by the CG provider and a referral is
written, the Refferals Department
Coordinator will send it off for
TRICARE approval. Once the authorization
comes back she will e-mail it to you via
your Coast Guard e-mail account.
2. Once you receive your
authorization, call the facility (within
5 days) on the authorization and set up
3. Once the appointment is
set, e-mail Refferals
Department Coordinator your appointment
date and time.
4. Once you schedule the
appointment, print the documents and
take them with you to the appointment.
5. After each visit, your
results/reports must be faxed (FAX:
504-253-4718) within 7-10
days for the Primary Care Provider to
review. You must schedule another
appointment (504-253-4671) with your PCM
at the Coast Guard Clinic for follow-up
visits after being referred out for a
DD2870 TO REQUEST ANY
MEDICAL RECORDS FROM CIVILIAN PROVIDERS.
Please click on the link above to open
the form, fill it out and give it to
Base Medical department to fax off for
Routine consults are normally processed
within 14 calendar days (two weeks). You
may check on the status of your referral
after 14 days.
How do I find the status of my referral?
There are several ways to determine
your referrals status: internet, US
mail, or telephone.
Tracking Referral Status Online
You can track your referral on the
TRICARE website. In order to track
your consult, you must first establish
an account online.
Instructions are below.
1. Go to the TRICARE website
2. Click on “New User Sign Up”
located in the right column under the
user sign in area.
3. Select “Online Beneficiaries
4. Follow the directions on the
subsequent web pages.
Once you have completed registration,
you will be able to check for and print
your referral authorization. You will
also receive a copy of the authorization
via U.S. mail.
What If I Do Not Have Access To The
Your authorization will be mailed to you
or you may call TRICARE at (800)
444-5445 to check the status of your
ensure that your contact information is
updated in DEERS. The
authorization letter will contain the
name of the provider, service
authorized, number of visits, providers
office number, and the authorization
number. Call the assigned providers
office to schedule your appointment.
Please be advised of
If you need to change the specialty
provider authorized, call TRICARE at
(800)444-5445 and they will change the
provider if it is a network provider of
the same specialty.
STAT consults will only be entered for
true emergencies. Scheduled routine
surgery is NOT an emergency.
For active duty personnel, all
procedures must be authorized before
scheduling. After your
initial evaluation, you must return to
For retirees and enrolled family
members, your provider can request
additional procedures and visits from
TRICARE, but referrals to another
provider must be initiated by your PCM.
What if I’ve followed all instructions
and I still haven’t received my
After 14 calendar days, active duty
personnel should contact the appropriate
health benefits adviser listed below.
Retirees and family members should call
TRICARE at (800)444-5445.
Referrals Department Coordinator
Work: (504) 253-4671
of hyperlinks does not constitute
endorsement by the U.S. Coast Guard of this
Web site or the information, products or
services contained therein. For other than
authorized activities such as military
exchanges and Morale, Welfare and Recreation
sites, the USCG does not exercise any
editorial control over the information you
may find at these locations. Such links are
provided consistent with the stated purpose
of this Web site."