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Referrals Department

When indicated, patients are referred to military and/or civilian facilities for services. Referrals are made by the Dental Officer, Medical Officer, or Physician Assistants.  Contact the Medical Department if you should have questions regarding Medical referrals.  Please contact the Medical Department for any Dental referrals.
PCM (Primary Care Manager) is usually Base New Orleans for Active Duty CG.  My PCM has referred me for specialty care.  What do I do now?
 First, all referrals must be processed and approved by TRICARE before an appointment with any specialist.
Referral process:
1.  Once you are seen by the CG provider and a referral is written, the Refferals Department Coordinator will send it off for TRICARE approval. Once the authorization comes back she will e-mail it to you via your Coast Guard e-mail account.
2.  Once you receive your authorization, call the facility (within 5 days) on the authorization and set up an appointment.
3.  Once the appointment is set, e-mail Refferals Department Coordinator your appointment date and time.
4.  Once you schedule the appointment, print the documents and take them with you to the appointment.
5.  After each visit, your results/reports must be faxed (FAX: 504-253-4718) within 7-10 days for the Primary Care Provider to review. You must schedule another appointment (504-253-4671) with your PCM at the Coast Guard Clinic for follow-up visits after being referred out for a consults.
PLEASE USE DD2870 TO REQUEST ANY MEDICAL RECORDS FROM CIVILIAN PROVIDERS. Please click on the link above to open the form, fill it out and give it to Base Medical department to fax off for any reports.
Routine consults are normally processed within 14 calendar days (two weeks). You may check on the status of your referral after 14 days.
How do I find the status of my referral?
 There are several ways to determine your referrals status: internet, US mail, or telephone.
Tracking Referral Status Online
You can track your referral on the TRICARE website. In order to track your consult, you must first establish an account online.  Instructions are below.
1.    Go to the TRICARE website
2.    Click on “New User Sign Up” located in the right column under the user sign in area.
3.    Select “Online Beneficiaries Services”.
4.    Follow the directions on the subsequent web pages.
Once you have completed registration, you will be able to check for and print your referral authorization. You will also receive a copy of the authorization via U.S. mail.
What If I Do Not Have Access To The Internet?
Your authorization will be mailed to you or you may call TRICARE at (800) 444-5445 to check the status of your referral.   Please ensure that your contact information is updated in DEERS.  The authorization letter will contain the name of the provider, service authorized, number of visits, providers office number, and the authorization number. Call the assigned providers office to schedule your appointment.   Please be advised of the following:
  • If you need to change the specialty provider authorized, call TRICARE at (800)444-5445 and they will change the provider if it is a network provider of the same specialty.
  • STAT consults will only be entered for true emergencies. Scheduled routine surgery is NOT an emergency.
  • For active duty personnel, all procedures must be authorized before scheduling.  After your initial evaluation, you must return to your PCM.
  • For retirees and enrolled family members, your provider can request additional procedures and visits from TRICARE, but referrals to another provider must be initiated by your PCM.
What if I’ve followed all instructions and I still haven’t received my referral?
After 14 calendar days, active duty personnel should contact the appropriate health benefits adviser listed below. Retirees and family members should call TRICARE at (800)444-5445.
Referrals Department Coordinator     
 Referral Assistance   
              Work: (504) 253-4671






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Last Modified 1/12/2016