Hours of Operation.
Monday, Tuesday Wednesday & Friday; 0630 to 1500. Front Desk: (510) 437-3581/3582.
Thursday 0630 - 1130. Closed Thursday afternoon.
After Hours and Weekends: 24-hrs Duty HS onboard. Phone: (510) 453-2729.
These are the Access to Care standards to which Base Alameda Health Services is required to adhere:
ACUT (Acute Appointment) - The ACUT appointment is designed for patients who have a need for non-emergent, urgent care. ACUT is synonymous with the intent of “same day” appointment or with in 24 hours.
ROUT (Routine Appointment) - The ROUT appointment is designed for patients who require an office visit with their Primary Care Manager for a new health care problem that is not considered urgent. The ROUT appointment must be scheduled within seven days.
WELL (Wellness or Health promotion appointment) - The WELL appointment type is designed for patients who require preventative, health maintenance care (e.g. Physical exams, periodic exams, check ups, screenings, and PAPS.) The WELL appointment must be evaluated within 28 days.
EST (Established Patient Follow-up with Designated Time Allotment)
WALK-IN (patient does not have a regularly scheduled appointment) – these appointments will be scheduled in cases that there are no ACUTE appointments available or at the MO’s discretion. When appointed in this type of slot, the member will be triaged and seen by an HS and/or a MO as soon as possible after the regularly scheduled patients are seen.
***** There is no longer a MORNING SICK CALL,
members wishing to be seen for a non-emergent, urgent care will be scheduled
with an ACUTE appointment on a first come first serve basis. Call (510)
437-3581. In the event that there are no more ACUTE appointments available,
members will be given the option of a WALK-IN appointment (please see the
Examples of Acute Care Needs.
For symptoms that have been occurring for 3 days or less.
For an increase in symptoms after being treated.
Follow up after an emergency room visit.
Check – Ins/Outs.
Check-Ins. Newly reported personnel need to check-in with our front desk to update their personal data in CHCS. They also need to check-in with United Healthcare Military and Veterans to update enrollment information for themselves and their dependents.
Check-Outs. PCS departing personnel need to insure that they inform HSWL and their Primary Care Manager of their departure and destination so that the health record can be forwarded accordingly. For personnel being released from active duty or retiring that desire to have their health record copies certified will need to provide the copies of the medical record to either the Front Desk Supervisor or the Clinic Supervisor for certification. We are not staffed to make copies of each departing member’s health record.
Walk-in TRICARE Service Centers are no longer provided. Please call the United Healthcare/TRICARE Customer Service Phone 1-877-988-9378 or visit them on-line at United Healthcare Military and Veterans .