Identification (ID) Cards
PSD Customer Service Center is chartered with issuing ID cards.
- Location: Coast Guard
Island, Bldg 21, 2nd Floor (For elevator access use Campbell Blvd entrance.)
- Main Customer Service
Center #: (510) 437-5648/3829. NOTE:
These numbers are not set up for you to leave a message. If
the recorded message starts over, then all lines are busy.
- You can make an appointment on line at Appointment Scheduler
(AS) at https://rapids-appointments.dmdc.osd.mil/
- Monday - Friday: 0700-0900 WALK-INS for Active Duty
and current Bay Area Civilian employees.
- Monday - Wednesday: 0900-1100
& 1230-1500 by *APPOINTMENT ONLY* with
last appointment at 1440.
- Thursday: 0900-1200
*APPOINTMENT ONLY* with last appointment at 1100.
- Friday: 0900-1100 & 1230-1500 with last appointment at 1440.
- 3rd Saturday of each
month: 0700-1530 *APPOINTMENT ONLY*
with last appointment at 1440.
on all Federal and National Holidays and for Command Sponsored Liberty.
Updating Addresses in DEERS
Address Changes - Members
can e-mail address changes to the DEERS/RAPIDS database via the
internet. The e-mail address is: firstname.lastname@example.org. It is
recommended you use all lower-case letters when typing the e-mail
E-mail must contain:
Sponsor’s name and Social Security
The address change you want to
Names of other family members
affected by the address change.
Effective date of the address
Your telephone number and area
code (if available).
Other information, such as the
addresses for geographically separated family members, will
be processed if you provide it.
If you don’t wish to provide this
information over the internet e-mail, you can update your address
records in DEERS by using one of the following four methods:
Calling the DEERS Support Office
at one of its toll-free numbers:
1-800-334-4162 (California Only)
1-800-527-5602 (Alaska and Hawaii)
1-800-538-9552 (All Other States)
Faxing address changes to (831)
Mailing the address-change
DEERS Support Center
Seaside, CA 93955-6771