ALCOAST 525/08 COMDTNOTE 4600 SUBJ: GOVERNMENT TRAVEL CHARGE CARD (GTCC) TRANSITION CARDHOLDER RESPONSIBILITIES A. COMDT COGARD WASHINGTON DC 121551Z AUG 08/ALCOAST 386/08 B. COMDT COGARD WASHINGTON DC 161633Z OCT 08/ALCOAST 517/08 C. GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM, COMDTINST 4600.14 (SERIES) 1. THIS ALCOAST PROVIDES ADDITIONAL INFORMATION TO CARDHOLDERS ON THE UPCOMING CHANGE TO THE GTCC PROVIDER FROM CITIBANK TO JPMORGAN CHASE (JPMC) AND OUTLINES REQUIRED CARDHOLDER ACTIONS TO FACILITATE A SMOOTH AND SUCCESSFUL TRANSITION. AS INDICATED IN REF A THE CURRENT GSA SMARTPAY CONTRACT UNDER WHICH ALL GTCCS ARE ISSUED WILL EXPIRE ON 29 NOV 2008 AND ALL COAST GUARD CITIBANK GTCCS WILL BE PERMANENTLY CLOSED ON THIS DATE. JPMC HAS BEEN SELECTED AS THE NEW DHS WIDE GTCC PROVIDER UNDER THE GSA SMARTPAY2 CONTRACT WHICH IS EFFECTIVE 30 NOV 2008. ADDITIONAL INFORMATION ON THE GTCC TRANSITION IS IN REF B. 2. CARDHOLDERS SHOULD EXPECT TO RECEIVE THEIR NEW JPMC GTCC DURING THE MONTH OF OCT 2008. THE NEW GTCCS MUST BE ACTIVATED UPON RECEIPT SO THEY WILL BE READY FOR USE ON 30 NOV 2008. ACTIVATION OF THE CARD IS ALSO PART OF THE CARD RECEIPT VALIDATION PROCESS. INFORMATION ON HOW TO ACTIVATE THE CARD WILL BE INCLUDED ON A STICKER ATTACHED TO THE CARD. EVEN THOUGH THE CARDS ARE ACTIVATED, THEY WILL NOT WORK UNTIL THE NEW CONTRACT BECOMES EFFECTIVE ON 30 NOV 2008. DURING THE ACTIVATION PROCESS THE BANK WILL BE COLLECTING ADDITIONAL PERSONAL CARDHOLDER VERIFICATION INFORMATION TO BE USED IN THE VALIDATION PROCESS ANYTIME THE CARDHOLDER CONTACTS THE BANK. PINS TO OBTAIN CASH ADVANCES FROM ATMS WILL BE MAILED SEPARATELY FROM THE CARDS. 3. TRANSITION RESPONSIBILITIES FOR CARDHOLDERS: A. KEEP YOUR ADDRESS AND CONTACT INFORMATION UP TO DATE FOR BOTH YOUR CITIBANK AND JPMC GTCC ACCOUNTS BY NOTIFYING YOUR UNITS SUPPORTING GTCC COORDINATOR OF ALL ACCOUNT PROFILE CHANGES. B. ACTIVATE YOUR NEW JPMC GTCC UPON RECEIPT. ACTIVATION OF THE CARD IS REQUIRED TO VALIDATE RECEIPT OF THE CARD. CARDS NOT ACTIVATED ARE SUBJECT TO CANCELLATION BY THE BANK. C. NOTIFY YOUR SUPPORTING GTCC COORDINATOR IF YOU DO NOT RECEIVE YOUR NEW JPMC GTCC BY 31 OCT 2008. D. IT IS RECOMMENDED YOU KEEP YOUR NEW JPMC CARD AND YOUR CITIBANK CARD TOGETHER SO YOU WILL HAVE AN OPERATIONAL GTCC AT ALL TIMES. BE SURE TO TAKE YOUR JPMC CARD WITH YOU IF YOU WILL BE TRAVELING DURING THE CUT OVER (29-30 NOV 2008), AS YOUR CITIBANK GTCC WILL NOT WORK AFTER 29 NOV 2008. E. UPDATE YOUR GTCC ACCOUNT INFORMATION (ACCOUNT NUMBER AND EXPIRATION DATE) WITH VENDERS THAT HAVE YOUR GTCC ACCOUNT INFORMATION ON FILE. THESE COULD POSSIBLY INCLUDE SATO CUSTOMER SERVICE, THE SATO ONLINE BOOKING ENGINE - GET THERE, RENTAL CAR COMPANIES, HOTELS, BANKING INSTITUTIONS, BILL PAYING SERVICES, ETC. FAILURE TO UPDATE GTCC ACCOUNT INFORMATION COULD RESULT IN TRANSPORTATION AND HOTEL RESERVATIONS BEING CANCELLED AND TICKETS NOT PURCHASED. BE SURE VENDORS HAVE YOUR CURRENT CONTACT INFORMATION ON FILE IN CASE THEY NEED TO CONTACT YOU CONCERNING YOUR GTCC ACCOUNT. F. USE YOUR NEW JPMC GTCC TO MAKE TRANSPORTATION RESERVATIONS WHEN THE TICKETS WILL BE PURCHASED AFTER 29 NOV 2008. ALL TRAVEL RESERVATIONS FOR TICKETS SCHEDULED TO BE PURCHASED AFTER 29 NOV 2008 MADE WITH A CITIBANK INDIVIDUALLY BILLED GTCC WILL NEED TO BE UPDATED WITH YOUR NEW JPMC GTCC ACCOUNT NUMBER. TRANSPORTATION TICKETS ARE NORMALLY PURCHASED THREE BUSINESS DAYS PRIOR TO TRAVEL. G. CHARGE OFFICIAL TRAVEL EXPENSES INCURRED ON OR BEFORE 29 NOV 2008 TO YOUR CURRENT CITIBANK GTCC. TRAVEL EXPENSES INCURRED ON OR AFTER 30 NOV 2008 CAN ONLY BE CHARGED TO YOUR NEW GTCC ISSUED BY JPMC. CARDHOLDERS TRAVELING DURING THE CUT OVER MAY NEED TO CHANGE THE GTCC USED FOR PAYMENT IF FOR EXAMPLE THEY PRESENTED THEIR CITIBANK GTCC WHEN THEY CHECKED INTO A HOTEL AND CHECK OUT AFTER 29 NOV 2008 WHEN THEIR CITIBANK GTCC WILL NO LONGER WORK. H. USE YOUR GTCC ONLY FOR EXPENSES THAT ARE DIRECTLY RELATED TO OFFICIAL GOVERNMENT TRAVEL AND REIMBURSABLE IAW THE JFTR/FTR. CASH ADVANCES ARE ONLY TO BE OBTAINED ICW OFFICIAL TRAVEL. ENSURE USAGE OF YOUR GTCC IS IN COMPLIANCE WITH THE POLICIES IN REF C. I. PAY ALL OUTSTANDING UNDISPUTED CHARGES ON YOUR CITIBANK GTCC BY THE DUE DATE. OUTSTANDING BALANCES WITH CITIBANK WILL NOT TRANSFER TO YOUR JPMC ACCOUNT. CITIBANK WILL CONTINUE TO ACCEPT PAYMENTS FOR CHARGES MADE ON THEIR CARDS PRIOR TO THE CUT OVER. MEMBERS WITH A DELINQUENT CITIBANK ACCOUNT AFTER THE CUT OVER WILL HAVE THEIR JPMC ACCOUNT SUSPENDED UNTIL THEIR CITIBANK ACCOUNT IS PAID IN FULL. CARDHOLDERS ARE PERSONALLY RESPONSIBLE FOR PAYMENT OF THEIR GTCC ACCOUNT AND UNDER THE TERMS OF THE GSA SMARTPAY CONTRACT THE GTCC BANKS WILL NOTIFY COMMERCIAL CREDIT RATING COMPANIES WHEN AN ACCOUNT REACHES 120 DAYS PAST DUE. J. NO CREDIT BALANCES CAN REMAIN ON CITIBANK GTCCS AFTER 29 NOV 2008. IF YOUR GTCC HAS A CREDIT BALANCE CALL CITIBANK AT 800-790- 7206 TO REQUEST A REFUND. K. AFTER 29 NOV 2008 CITIBANK GTCCS WILL NO LONGER WORK AND SHOULD BE DESTROYED BY CUTTING THEM INTO SMALL PIECES. THE CARDS ARE NOT TO BE TURNED INTO THE COMMAND, THE SUPPORTING GTCC COORDINATOR OR RETURNED TO THE BANK. 4. THE PSC WEBSITE: HTTP://WWW.USCG.MIL/HQ/CG1/PSC/GOVTTRAVELCARD CONTAINS NUMEROUS GTCC RESOURCES. UNDER THE CONTACTS AND IMPORTANT INFORMATION SECTION THE SPREADSHEET TITLED "DEPARTMENT ID TRAVEL CHARGE CARD HIERARCHY RELATIONSHIP" IS A COMPREHENSIVE LIST OF DEPT IDS AND THE GTCC HIERARCHY THAT SUPPORTS THE RESPECTIVE DEPT ID. THE SPREADSHEET TITLED "CG TRAVEL CHARGE CARD COORDINATORS" PROVIDES A COMPREHENSIVE LIST OF THE COAST GUARD DESIGNATED GTCC HIERARCHY PRIMARY AND ALTERNATE COORDINATORS. ADDITIONAL INFORMATION AND THE JPMC FORMS WILL BE POSTED ON THIS SITE AS THEY BECOME AVAILABLE. 5. QUESTIONS SHOULD BE DIRECTED AS FOLLOWS: A. INDIVIDUAL CARDHOLDERS SHALL DIRECT QUESTIONS TO THE UNIT GTCC POINT OF CONTACT. B. COMMANDS SHALL DIRECT QUESTIONS TO THEIR SUPPORTING GTCC COORDINATOR. C. GTCC COORDINATORS SHALL DIRECT QUESTIONS TO MR. LES WEISBECK AT E-MAIL LES.R.WEISBECK(AT)USCG.MIL OR MR. SCOTT.R.ARNDT(AT) USCG.MIL. 6. RADM JODY A. BRECKENRIDGE, ASSISTANT COMMANDANT FOR HUMAN RESOURCES, SENDS. 7. INTERNET RELEASE AUTHORIZED.