ALCOAST 598/08
COMDTNOTE 5000
SUBJ: DIRECT ACCESS (DA) AND TRAVEL PREPARATION AND EXAMINATION
SYSTEM (TPAX) PASSWORD RESET FUNCTIONS
A. COMDT COGARD WASHINGTON DC 251457Z MAR 08 ALCOAST 149/08
B. COMDT COGARD WASHINGTON DC 012011Z AUG 08 ALCOAST 375/08
1. PERSONNEL SERVICE CENTER (PSC) TOPEKA HAS MADE NUMEROUS DA AND
TPAX MODIFICATIONS IN AN EFFORT TO REDUCE THE SUBSTANTIAL NUMBER OF
MANUAL PASSWORD RESET FUNCTIONS PERFORMED BY THE PSC CALL CENTER.
PSC MADE THE FOLLOWING SYSTEM UPGRADES TO PROVIDE MEMBERS A RAPID
SELF SERVICE PASSWORD RESET CAPABILITY.
  A.  DA: THE NUMEROUS "SECURITY QUESTIONS" HAVE BEEN REMOVED FROM
THE "FORGOT YOUR PASSWORD?" FUNCTION AND REPLACED WITH THE PROMPTS:
"WHAT IS YOUR DA USER ID?" AND "WHAT ARE THE LAST 4 DIGITS OF YOUR
SSN?". ONCE YOU CLICK "EMAIL NEW PASSWORD", A NEW PASSWORD WILL BE
SENT TO THE USCG.MIL OR DHS.GOV EMAIL ADDRESS MEMBERS HAVE
ESTABLISHED IN THEIR DA "BUSINESS" ADDRESS.  ADDITIONALLY, THE
"FORGOT YOUR PASSWORD?" FUNCTION CREATES AND SENDS A NEW DA
PASSWORD TO MEMBERS LOCKED OUT OF THE SYSTEM.
  B.  TPAX: THE LATEST TPAX UPGRADE IMPROVED PASSWORD RESET
FUNCTIONALITY. TO REQUEST A NEW PASSWORD, ENTER YOUR USER ID AND
CLICK "FORGOTTEN OR NO PASSWORD".  A NEW PASSWORD WILL BE SENT TO
THE USCG.MIL OR DHS.GOV EMAIL ADDRESS IN YOUR TPAX PROFILE.
  C. IN ACCORDANCE WITH REF A, USCG.MIL AND DHS.GOV EMAIL ADDRESSES
PROVIDE TRANSMISSION WITHIN SECURE COMMUNICATIONS SYSTEMS.
POPULATING THE "BUSINESS" EMAIL FIELD OF DA AND YOUR TPAX PROFILE
WITH USCG.MIL OR DHS.GOV WILL ENSURE PROTECTED TRANSMISSIONS OF
PASSWORDS.
  D. USING AUTOMATIC PASSWORD RESET FEATURES FOR DA AND TPAX IS THE
QUICKEST WAY TO RECEIVE A NEW PASSWORD VIA EMAIL 24/7 WITHOUT
HAVING TO CONTACT PSC AND HAVE A MANUAL PASSWORD RESET PERFORMED.
2.  REF B AUTHORIZES COAST GUARD WIDE (CG) OUTLOOK WEB ACCESS (OWA)
USING COMMON ACCESS CARD (CAC) AND PROVIDES MEMBERS A SECONDARY
MEANS FOR ACCESS OF PASSWORD RESETS THROUGH THEIR PERSONAL OUTLOOK
INBOX VIA THE WEB.  ALL CG MEMBERS WITH LIMITED STANDARD CG
WORKSTATION ACCESS ARE ENCOURAGED TO ENABLE OWA FOR THIS PURPOSE.
MEMBERS WITH LIMITED STANDARD CG WORKSTATION ACCESS ARE AUTHORIZED
TO CONTACT THE PSC CUSTOMER CALL CENTER FOR PASSWORD RESET SUPPORT
UNTIL 1 APRIL 2009.  MEMBERS WITHOUT STANDARD CG WORKSTATION ACCESS
ARE AUTHORIZED TO CONTACT THE PSC CUSTOMER CALL CENTER FOR PASSWORD
RESET SUPPORT UNTIL 1 JULY 2009.  THESE DEADLINES PROVIDE AMPLE
TIME FOR ALL MEMBERS TO ESTABLISH OWA ACCESS WHICH PROVIDES AN
ALTERNATIVE MEANS OF DELIVERING AND ACCESSING PASSWORD RESETS.
3. ALL COAST GUARD CIVILIAN AND MILITARY PERSONNEL ARE REQUIRED TO
VALIDATE A CORRECT EMAIL ADDRESS IN BOTH THEIR DA AND TPAX
PROFILES.  IT IS IMPERATIVE THAT MEMBERS MAINTAIN USCG.MIL OR
DHS.GOV EMAIL ADDRESSES IN BOTH SYSTEMS.  COMPLIANCE WITH THIS
AUTOMATICALLY ENABLES THE FORGOTTEN PASSWORD RESET FUNCTION IN BOTH
SYSTEMS.  TO ASSIST MEMBERS AND COMMANDS IN THIS TASKING, A STEP-
BY-STEP GUIDE CAN BE FOUND AT HTTP://WWW.USCG.MIL/HR/PSC/PSWDRESET.
ADDITIONALLY, A REPORT TITLED CG_RECALL_CONTACT_INFO IN DIRECT
ACCESS CAN HELP COMMANDING OFFICERS IDENTIFY ANY MEMBERS NON-
COMPLIANCE WITH FORGOTTEN PASSWORD FUNCTION SETUP IN DIRECT ACCESS.
NO TOOLS ARE CURRENTLY AVAILABLE IN TPAX.
4. RADM JODY A. BRECKENRIDGE, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES SENDS.
5. INTERNET RELEASE AUTHORIZED.