R 281633Z DEC 09

ALCOAST 716/09
COMDTNOTE 4600
SUBJ: GOVERNMENT TRAVEL CHARGE CARD DATA IN DIRECT ACCESS
A. GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM, COMDTINST 4600.14
(SERIES)
1. JPMORGAN CHASE (JPMC) GTCC DATA IS NOW BEING LOADED IN DIRECT
ACCESS (DA) AND WILL BE UPDATED WEEKLY AND AT THE END OF EACH
BILLING CYCLE WHICH IS THE TWELFTH OF THE MONTH.  THE GTCC DATA IN
DA IS IMPORTED FROM JPMC AND THE EFFECTIVE DATE OF THE DATA IS
INDICATED.
2. COMMANDING OFFICERS AND SUPERVISORS ARE REMINDED OF THEIR
RESPONSIBILITIES FOR MANAGING THE GTCC PROGRAM IN THEIR CHAIN OF
COMMAND AS OUTLINED IN REF A, ENCL 1, SECTION P.4. SPECIFICALLY
COMMANDS SHOULD BE USING THE GTCC REPORT IN DA TO MONITOR ACCOUNT
STATUS, USAGE, AND OUTSTANDING BALANCES.  APPROPRIATE MONITORING BY
THE COMMAND CAN HELP REDUCE AND IDENTIFY INSTANCES OF MISUSE AND
DELINQUENCY AND IDENTIFY ACCOUNTS THAT HAVE BEEN SUSPENDED OR
CLOSED WHICH CAN IMPACT OVERALL UNIT READINESS.  SINCE 28FEB09,
WHICH IS THE DATE THE COAST GUARD STARTED USING THE JPMC GTCC, OVER
150 GTCC ACCOUNTS HAVE BEEN PERMANENTLY CLOSED DUE TO DELINQUENCY
AND NUMEROUS OTHER ACCOUNTS HAVE BEEN PERMANENTLY CLOSED DUE TO
MISUSE. DHS TRAVEL CARD POLICY DOES NOT ALLOW FOR THE
REINSTATEMENT OF THESE ACCOUNTS.  CURRENTLY THERE ARE 275 GTCC
ACCOUNTS IN A SUSPENDED STATUS DUE TO DELINQUENCY. THERE ARE ALSO
OVER 1200 GTCC ACCOUNTS THAT HAVE BEEN SUSPENDED BECAUSE STATEMENTS
OR CARDS HAVE BEEN RETURNED TO THE BANK AS UNDELIVERABLE AT THE
ADDRESS LISTED ON THE ACCOUNT.
3. THE DA USER GUIDE IS AVAILABLE AT:  HTTP://WWW.USCG.MIL/PPC.
   A. INSTRUCTIONS ON GENERATING THE UNIT TRAVEL CHARGE CARD REPORT
   BY INDIVIDUALS WITH COMMAND USER ACCESS AND ACCESSING TRAVEL CHARGE
   CARD DATA AND BUSINESS EXPENSES FOR INDIVIDUALS ASSIGNED TO THE
   COMMAND CAN BE FOUND IN THE DA USER GUIDE UNDER SELF SERVICE FOR
   COMMANDS.
   B. INSTRUCTIONS FOR INDIVIDUAL GTCC CARDHOLDERS ON HOW TO VIEW
   THEIR CREDIT CARD DATA AND CREDIT CARD BALANCE CAN BE FOUND IN THE
   DA USER GUIDE UNDER SELF SERVICE FOR MEMBERS.
4. ALL QUESTIONS SHOULD BE DIRECTED AS FOLLOWS:
   A. QUESTIONS RELATING TO DA ACCESS AND FUNCTIONALITY SHALL BE
   DIRECTED TO PAY AND PERSONNEL CENTER (PPC) CUSTOMER CARE AT
   1-866-772-8724 OR HTTP://WWW.USCG.MIL/PPC/CCB.
   B. CARDHOLDERS SHALL DIRECT GTCC QUESTIONS TO THE UNIT GTCC
   POINT OF CONTACT (POC).
   C. UNIT POCS SHALL DIRECT GTCC QUESTIONS TO THEIR SUPPORTING
   GTCC COORDINATOR.
   D. COORDINATORS SHALL DIRECT QUESTIONS TO MR. LES WEISBECK AT
   E-MAIL LES.R.WEISBECK(AT)USCG.MIL OR MR. SCOTT ARNDT AT E-MAIL
   SCOTT.R.ARNDT(AT)USCG.MIL.
5. RADM RONALD T. HEWITT, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.
6. INTERNET RELEASE AUTHORIZED.