R 061531Z OCT 09

ALCOAST 580/09
COMDTNOTE 4600
SUBJ: MANDATED GOVERNMENT TRAVEL CHARGE CARD TRAINING
A. GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROGRAM, COMDTINST 4600.14
(SERIES)
1. DHS HAS MANDATED ALL GOVERNMENT TRAVEL CHARGE CARDHOLDERS
COMPLETE A NEW DHS TRAVEL CARD TRAINING PROGRAM.  THIS TRAINING
REPLACES THE CURRENTLY MANDATED GSA CARDHOLDER TRAINING AND MUST BE
COMPLETED BY ALL GOVERNMENT TRAVEL CHARGE CARDHOLDERS NO LATER THAN
30NOV09. DHS HAS DIRECTED THE SUSPENSION OF GTCC ACCOUNTS FOR
THOSE CARDHOLDERS FAILING TO COMPLETE THE NEW TRAINING BY THIS
DATE. CARDHOLDERS WHO DO NOT COMPLETE THE TRAINING BY 31DEC09 WILL
HAVE THEIR GTCC ACCOUNT PERMANENTLY CLOSED AND WILL NEED TO REAPPLY
TO OBTAIN A GTCC AFTER COMPLETION OF THE TRAINING.
2. WE ACKNOWLEDGE THERE ARE SHORTFALLS IN THIS TRAINING AND WE ARE
WORKING WITH OUR PARTNERS IN DHS TO ENSURE THE NEXT UPDATE WILL
REFLECT IMPROVEMENTS TO THE TRAINING CONTENT.
3. DHS HAS ALSO INCREASED THE FREQUENCY OF THE REQUIRED REFRESHER
TRAINING WHICH MUST NOW BE COMPLETED EVERY TWO YEARS. ADDITIONALLY,
THE DHS TRAVEL CARD TRAINING MUST BE COMPLETED PRIOR TO THE
SUBMISSION OF AN APPLICATION FOR A NEW GTCC ACCOUNT.
4. THE DHS TRAVEL CARD TRAINING COURSE IS AVAILABLE ON THE COAST
GUARD LEARNING PORTAL AT HTTPS://LEARNING.USCG.MIL AND IS
ACCESSIBLE FROM ANY COMPUTER WITH AN INTERNET CONNECTION. IT IS
LOCATED UNDER MISCELLANEOUS TRAINING COURSES IN THE COURSE CATALOG.
A SCORE OF 70 PERCENT OR BETTER MUST BE OBTAINED IN ORDER TO PASS
THE COURSE. AFTER COURSE COMPLETION, EXPECT AT LEAST A 24 HOUR
DELAY BEFORE COMPLETIONS ARE REFLECTED IN THE TRAINING MANAGEMENT
TOOL (TMT). MEMBERS ARE ENCOURAGED TO PRINT A COPY OF THEIR
CERTIFICATE OF COURSE COMPLETION FOR THEIR RECORDS.
5. IF ASSISTANCE IS NEEDED WITH ACCESSING YOUR ACCOUNT ON THE
LEARNING PORTAL PLEASE PERFORM THE FOLLOWING STEPS BEFORE
SUBMITTING A HELP TICKET:
  A. LAUNCH THE LEARNING PORTAL: HTTPS://LEARNING.USCG.MIL.
  B. SELECT THE (FORGOT?) LINK.
  C. ENTER YOUR USCG.MIL E-MAIL ADDRESS (ALL LOWERCASE) IN THE
USER NAME FIELD THEN SELECT THE RESET PASSWORD BUTTON.
  D. A NEW PASSWORD WILL BE E-MAILED TO YOUR USCG.MIL E-MAIL
ADDRESS.
6. DUE TO DELIVERY OF THIRD PARTY CONTENT, USERS SHOULD COMPLETE
THE COURSE IN ONE SESSION. AN IDENTIFIED TECHNICAL PROBLEM MANY
OCCUR IF THE COURSE IS EXITED AND REOPENED. IF THIS OCCURS, SUBMIT
A REMEDY TICKET SO SUPPORT PERSONNEL CAN DISENROLL YOUR PROFILE
FROM THE COURSE. THE COURSE CAN BE ATTEMPTED AGAIN BY THE USER BY
SELF-ENROLLMENT THROUGH THE LEARNING PORTAL.
7. THE DHS TRAVEL CARD TRAINING IS BASED ON DHS TRAVEL AND TRAVEL
CARD POLICIES. CURRENTLY, DIFFERENCES EXISTS BETWEEN COAST GUARD
AND DHS TRAVEL CARD POLICIES. HOWEVER, FOR THE PURPOSE OF THE
TRAINING, TEST QUESTIONS SHALL BE ANSWERED IN ACCORDANCE WITH THE
POLICIES ADDRESSED IN THE TRAINING CURRICULUM. REF A WILL BE
UPDATED TO BRING THE COAST GUARD IN ALIGNMENT WITH THE NEW DHS
GTCC POLICIES.
8. QUESTIONS ON GTCC POLICY AND PROCEDURES SHOULD BE DIRECTED AS
FOLLOWS:
  A. INDIVIDUAL CARDHOLDERS SHALL DIRECT QUESTIONS TO THE THEIR
UNIT GTCC POINT OF CONTACT.
  B. COMMANDS SHALL DIRECT QUESTIONS TO THEIR SUPPORTING GTCC
COORDINATOR.
  C. COORDINATORS SHALL ADDRESS QUESTIONS TO MR. LES WEISBECK AT
E-MAIL: LES.R.WEISBECK(AT)USCG.MIL OR MR. SCOTT ARNDT AT E-MAIL:
SCOTT.R.ARNDT(AT)USCG.MIL.
9. RADM RONALD T. HEWITT, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.
10. INTERNET RELEASE AUTHORIZED.