R 191825Z APR 11

ALCOAST 185/11
COMDTNOTE 1740
SUBJ: WORK-LIFE PROGRAM CUSTOMER SATISFACTION SURVEY
1. THIS ALCOAST PROVIDES DETAILS ON A CUSTOMER SATISFACTION SURVEY
DESIGNED TO DETERMINE THE AVAILABILITY OF, ACCESSIBILITY TO, AND
SATISFACTION WITH WORK-LIFE PROGRAMS.
2. IN THE COMMANDANTS STATE OF THE COAST GUARD ADDRESS, HE EMPHASIZED
HIS COMMITMENT TO CG FAMILIES AND REITERATED HIS INTENT TO IMPROVE
SERVICES PROVIDED TO THEM.  IN THIS, THE YEAR OF THE COAST GUARD
FAMILY, IT IS MORE IMPORTANT THAN EVER THAT WE ENSURE WE DO ALL WE
CAN TO DETERMINE WHAT IMPROVEMENTS ARE NEEDED WITH OUR WORK-LIFE
PROGRAMS, AND TAKE STEPS TO ADDRESS THEM.  FEEDBACK FROM YOUR
PARTICIPATION IN THIS SURVEY IS CRITICAL IN OUR EFFORTS TO DO SO.
3. THIS SURVEY WILL BE SENT BY CG E-MAIL TO EACH ACTIVE DUTY MEMBER
AND CIVILIAN EMPLOYEE. IT WILL ALSO BE SENT TO CG SPOUSES BY LETTER,
IN WHICH THEY WILL BE INSTRUCTED ON HOW TO ACCESS AND COMPLETE THE
SURVEY.
4. ACTIVE DUTY MEMBERS AND CIVLIAN EMPLOYEES WILL START RECEIVING
E-MAILS CONTAINING ACCESS TO THE SURVEY ON 20 APRIL 2011 - THEY WILL
HAVE UNTIL 20 MAY 2011 TO COMPLETE THE SURVEY. LETTERS WILL BE MAILED
TO SPOUSES ON THE SAME DATE - THEY WILL BE ASKED TO COMPLETE THE
SURVEY BY 03 JUNE 2011.
5. ALL SURVEY PARTICIPANTS CAN BE ASSURED OF COMPLETE ANONYMITY AND
CONFIDENTIALITY.  NOWHERE IN THE SURVEY WILL A PARTICIPANT BE
INDIVIDUALLY CODED, NAMED OR OTHERWISE IDENTIFIED.  THE CONTRACTOR
WILL REMOVE ALL IDENTIFYING INFORMATION BEFORE SENDING THE RESULTS TO
THE OFFICE OF WORK-LIFE.
6. QUESTIONS ABOUT THE SURVEY CAN BE DIRECTED TO THE CONTRACTORS
SURVEY PROCESSING CENTER AT USCG.SURVEY(AT)SYNOVATE.COM.
7. TO HELP ENSURE MAXIMUM PARTICIPATION IN THIS STUDY, COMMANDING
OFFICERS AND OFFICERS-IN-CHARGE SHALL ENSURE THAT EACH MEMBER OF
THEIR COMMAND IS MADE AWARE OF THIS INFORMATION.  TO THE EXTENT
POSSIBLE, THIS INFORMATION SHOULD ALSO BE DISTRIBUTED TO FAMILY
MEMBERS.
8. COMDT (CG-111) POC IS MR. BOB SKEWES, WHO CAN BE REACHED AT
ROBERT.L.SKEWES(AT)USCG.MIL, 202-475-5140. INFORMATION ON CG
WORK-LIFE PROGRAMS CAN BE OBTAINED AT: HTTP://WWW.USCG.MIL/WORKLIFE
9. RADM MARK J. TEDESCO, DIRECTOR OF HEALTH, SAFETY AND WORK-LIFE,
SENDS.
10. INTERNET RELEASE AUTHORIZED.