R 041531Z JAN 10 ALCOAST 002/10 COMDTNOTE 5400 SUBJ: C4IT SUPPORT MODERNIZATION 1. THIS ALCOAST PROVIDES GUIDANCE AND CONTACT INFORMATION TO ENHANCE SUPPORT FOR COAST GUARD ENTERPRISE COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4IT). 2. MODERNIZATION ALIGNS COAST GUARD C4IT SUPPORT FUNCTIONS UNDER ONE ORGANIZATION, THE C4IT SERVICE CENTER (C4ITSC). WITHIN THE C4ITSC, THE CENTERS OF EXCELLENCE (C2CEN, LSU, OSC, AND TISCOM) PROVIDE DEPOT-LEVEL SUPPORT, WHILE THE ELECTRONIC SYSTEMS SUPPORT UNITS (ESUS) PROVIDE ORGANIZATIONAL-LEVEL SUPPORT. 3. GUIDANCE FOR SUPPORT OF EXISTING C4IT CAPABILITY: A. FOR MAJOR PLATFORMS (E.G., CUTTERS, AIRCRAFT) WITH ORGANIC C4IT PERSONNEL: THE PLATFORM PRODUCT LINE MANAGER (PLM) IS THE PREFERRED POINT OF CONTACT FOR ALL PLATFORM SUPPORT. PRODUCT-LINE CONTACT INFO FOR PLATFORMS IS SENT BY PLM TO SUPPORTED UNITS SEPCOR. B. OTHER UNITS: THE SERVICING ESU IS THE PREFERRED POINT OF CONTACT FOR ALL C4IT SUPPORT. C. EXCEPTIONS: UNTIL MODERNIZATION IS COMPLETE, SOME SHORE UNITS STILL RETAIN ORGANIC IT SUPPORT AND DO NOT YET FALL UNDER THE C4ITSC AUTHORITY. THEY PROVIDE THEIR OWN ORGANIZATIONAL LEVEL SUPPORT. THESE INCLUDE ACADEMY, R AND D CENTER, NPFC BALLSTON, PSC, FINCEN, SECCEN, RECRUITING COMMAND, RTC YORKTOWN, INSTITUTE, PPC, ATC MOBILE, AND INTEL UNITS. 4. GUIDANCE FOR NEW, ENHANCED, OR MODIFIED CAPABILITY: REQUESTS TO CREATE A NEW SYSTEM OR TO SIGNIFICANTLY EXPAND THE CAPABILITY OR CAPACITY OF AN EXISTING SYSTEM SHOULD BE SENT THRU THE CHAIN OF COMMAND (TO INCLUDE DISTRICT AND AREA/OPCOM/FORCECOM) TO THE RESPONSIBLE HEADQUARTERS PROGRAM MANAGER FOR VALIDATION OF REQUIREMENTS, IDENTIFICATION OF RESOURCES, CONSIDERATION BY THE CONFIGURATION CONTROL BOARD (CCB), AND INITIATION OF THE SYSTEM DEVELOPMENT LIFE CYCLE (SDLC) PROCESS. E.G., FOR C4, INTELLIGENCE, SURVEILLANCE, AND RECONNAISSANCE (C4ISR) SYSTEMS, CG-761 AND CG-25 CO-CHAIR THE C4ISR CCB WITH REPRESENTATION FROM STAKEHOLDERS. REQUESTS APPROVED BY THE C4ISR CCB WILL BE SUBSEQUENTLY PROCESSED VIA THE SDLC OR ACQUISITION PROCESS. 5. CONTACT INFORMATION FOR EXISTING C4ITSC SUPPORT: A. CASREPS: THE CASUALTY REPORTING SYSTEM REMAINS UNCHANGED. HOWEVER, RECORD MESSAGE PLAIN LANGUAGE ADDRESSES (PLADS) HAVE CHANGED. AS BEFORE, ADDRESS CASREPS TO THE SERVICING ESU AND APPROPRIATE C4IT CENTERS OF EXCELLENCE. LL ESU, C2CEN, TISCOM, OSC, AND LSU PLADS REMAIN ACTIVE. C4IT CASREPS SHOULD NOW INFO THE C4ITSC PLAD: COGARD C4ITSC ALEXANDRIA VA. NOTE MLC-T PLADS HAVE BEEN DEACTIVATED. B. CGHELP: THE CGHELP APPLICATION ON THE STANDARD WORKSTATION REMAINS THE PREFERRED METHOD TO REQUEST SUPPORT FOR USCG STANDARD WORKSTATIONS, LAPTOPS, MESSAGING (CGMS), NETWORKS (CGDN-PLUS), AND TELEPHONES AS WELL AS REQUESTS FOR CREATING, TRANSFERRING, OR MODIFYING USER ACCOUNTS. C. ESU: WHEN IN DOUBT, THE SERVICING ESU CAN BE CONSULTED ON ALL C4IT ISSUES. ESU PHONE NUMBERS FOLLOW. ESU ALAMEDA CA CO CDR BEAUREGARD (510)437-5399 CDO 24/7 (510)719-6867 ESU BOSTON MA CO CDR SALVEGGIO (617)223-5737 CDO 24/7 (617)529-7572 ESU CLEVELAND OH CO CDR DICKEY (216)902-6156 CDO 24/7 (216)536-2619 ESU HONOLULU HI CO CDR HERNANDEZ (808)843-3801 CDO 24/7 (808)843-3848 ESU KODIAK AK CO CDR JOHNSON (907)487-5597 CDO 24/7 (907)539-5140 ESU MIAMI FL CO CDR YOUNG (305)415-7101 CDO 24/7 (786)423-6986 ESU NEW ORLEANS LA CO CDR CHARLTON (504)253-6645 CDO 24/7 (504)259-4196 ESU PORTSMOUTH VA CO CDR DARDIS (757)638-2777 CDO 24/7 (757)646-4437 ESU SEATTLE WA CO CDR STEWART (206)217-6596 CDO 24/7 (206)459-7523 ESU ST LOUIS MO CO CDR PERRY (314)269-2445 CDO 24/7 (314)269-2419 HEADQUARTERS CDR LIU (202)372-4007 HELP DESK (202)372-4357 DAY (202)372-4360 NIGHT - VOICE MAIL MSG IS ROUTED TO DUTY ANALYST FOR REVIEW AND RESPONSE. D. SERVICE DESKS: THE FOLLOWING ENTERPRISE SERVICE DESKS AUGMENT ESU CAPABILITIES. ENTERPRISE INFO SYSTEMS (877)872-4797 (MISLE, PORTAL, FLS, AOPS, SANS, E-GIS, ETC.) SENSOR/C2/NAV SYSTEMS (757)686-2156 (RADAR, AIS, ECPINS, COMDAC, GCCS, VTS, ETC.) REMOTE ACCESS (TOKEN/CAC-RAS) (800)821-7081 24/7 SIPRNET (800)847-2479 OPT 4 CUTTER CONNECTIVITY (800)847-2479 OPT 9 RESCUE 21 (877)449-0600 HOMEPORT (877)872-4999 ELECTRONICS REPAIR LAB (410)762-6686 E. C4IT PRODUCT LINE MANAGERS: THE C4ITSC HAS ESTABLISHED C4IT PRODUCT LINES IN SUPPORT OF ELECTRONICS INSTALLED ON PLATFORMS, SHORE-BASED ELECTRONICS SYSTEMS, ENTERPRISE INFO SYSTEMS, AND TELECOMMUNICATIONS INFRASTRUCTURE. C4IT PLM CONTACT INFO FOLLOWS. COMMAND CENTERS - CDR PONSETI (757)686-2188 NAV AIDS/NDGPS - LCDR FOCKEN (757)686-4064 REMOTE MISSION SYS - CDR CHOP (757)686-4235 C2 SYS - CDR KRITZ (757)686-2118 OPS INFO SYS - LCDR MCCAFFERY (304)264-3809 INTEL INFO SYS - LCDR COLE (304)264-2587 HUMAN RESOURCE SYS - MS. STAUBS (304)264-2583 FINANCIAL SYS - MS. GANOUNG (304)264-2545 LOGISTICS SYS - MR. WINALSKI (304)264-5117 WEB COLLABORATION SYS - MR. SCOTT (304)264-2647 NETWORKS - CDR BALINT (703)313-5601 IT DEVELOPMENT - MR. VERBER (703)313-5758 RADIO SYS - MR. ROBISH (703)313-5561 MESSAGING SYS - MR. SCHIMELPFENIG (703)313-5522 6. THE C4ITSC LEADERSHIP AND CONTACT INFORMATION FOLLOWS. A. DIRECTOR: MR. MARK POWELL, SES (703)313-5542. B. DEPUTY DIRECTOR: CAPT JOHN MACALUSO (703)313-5536. C. COMMAND MASTER CHIEF (CMC): MCPO DARYL BLETSO (571)289-5981. D. ASSET LOGISTICS DIVISION (ALD): MS. SANDRA JAMULA (703)313-5503. E. BUSINESS OPERATIONS DIVISION (BOD): MR. TIMOTHY STRICKLAND (202)475-3611. F. CONTRACTING AND PROCUREMENT DIVISION (COCO): MR. ANDREW JERNELL (202)475-3311. G. FIELD SERVICES DIVISION (FSD), SUPERVISING ALL ESUS: CHIEF (NORFOLK, VA): CAPT JOHN GALLAGHER (757)628-4081. DEPUTY (OAKLAND, CA): MR. PETER BASIL (510)637-5402. H. WORKFORCE AND FACILITIES MANAGEMENT DIVISION (WFD): CDR TERI JORDAN (757)628-4085. I. COMMAND AND CONTROL ENGINEERING CENTER (C2CEN), SUPERVISING THE LORAN SUPPORT UNIT (LSU): CO: CAPT CHARLES MATHIEU (757)686-2111. CDO (757)615-3834. J. OPERATIONS SYSTEMS CENTER (OSC): CO: CAPT MICHAEL RYAN (304)264-2552. CDO (304)283-4307. K. TELECOMMUNICATION AND INFORMATION SYSTEMS COMMAND (TISCOM): CO: CAPT LEONARD RITTER (703)313-5700. CDO (703)313-7501. 7. VISIT HTTP://WWW.USCG.MIL/C4ITSC FOR MORE DETAIL ON THE HIGH- LEVEL C4ITSC ORGANIZATIONAL STRUCTURES, CONCEPT OF OPERATIONS, AND FUNCTIONAL STATEMENTS. 8. FOR ANY QUESTIONS REGARDING THE C4IT SUPPORT PROCESSES, PLEASE CONTACT YOUR SERVICING ESU OR YOUR PLATFORM PROGRAM MANAGER. 9. CAPT M. B. LYTLE, ACTING ASSISTANT COMMANDANT FOR COMMAND, CONTROL, COMMUNICATIONS, COMPUTERS, AND INFORMATION TECHNOLOGY SENDS. 10. INTERNET RELEASE AUTHORIZED.