R 041302Z JAN 10 

ALCOAST 001/10
COMDTNOTE 4600
SUBJ:  NEW TRAVEL MANAGEMENT CENTER (TMC) SERVICE CONTRACTS
EFFECTIVE 1 JAN 2010
1.  SATO HAS BEEN AWARDED TWO SEPARATE TMC SERVICE CONTRACTS, ONE
TO SUPPORT TDY TRAVEL AND ONE TO SUPPORT PCS TRAVEL.  SEPARATING
THE TMC SERVICES IS ONE OF THE MANY STEPS IN POSITIONING THE COAST
GUARD FOR THE FUTURE DEPLOYMENT OF THE ETRAVEL PROGRAM WHICH ONLY
SUPPORTS TDY TRAVEL.  ETRAVEL WILL BE SPECIFICALLY ADDRESSED IN A
FUTURE ALCOAST.  EACH OF THE SATO CONTRACTS HAS SPECIFIC TERMS AND
CONDITIONS FOR THE TYPE OF TRAVEL THEY SUPPORT, THEREFORE IT IS
EXTREMELY IMPORTANT THAT THE CORRECT SATO SERVICE CENTER PHONE
NUMBER IS USED WHEN MAKING TRAVEL ARRANGEMENTS.  PARAGRAPHS 2
THROUGH 4 ADDRESS THE TDY CONTRACT AND PARAGRAPHS 5 AND 6 ADDRESS
THE PCS CONTRACT.
2.  THE TDY TMC CONTRACT PROVIDES SUPPORT FOR TDY TRAVEL.  UNDER
THIS CONTRACT TWO TYPES OF SERVICE ARE PROVIDED, CALL IN SERVICE TO
A SERVICE CENTER AND SELF SERVICE PROVIDED THROUGH THE SATO ON LINE
BOOKING TOOL GETTHERE.  ADDITIONALLY, UNDER THIS CONTRACT SATO WILL
CONTINUE TO USE THE SUBCONTRACTOR, CENTURY TRAVEL.  AREAS CURRENTLY
USING CENTURY TRAVEL WILL CONTINUE TO USE THEM AT THE TOLL FREE
PHONE NUMBER 1-877-372-4640.  ALL OTHER AREAS WILL USE ONE OF THE
FOLLOWING TOLL FREE SATO SERVICE CENTER PHONE NUMBERS:
  A.  HAWAII, GUAM, SINGAPORE AND JAPAN - SATO HONOLULU SERVICE
CENTER 1-866-848-3838.
  B.  BAHRAIN - SERVICE CONTINUES AS PREVIOUSLY ARRANGED.
  C.  ALL OTHERS - SATO SAN ANTONIO SERVICE CENTER 1-800-753-7286.
3.  ACCESS TO AND REGISTRATION FOR ACCESS CREDENTIALS FOR THE SATO
ON LINE BOOKING TOOL, GETTHERE, CAN BE FOUND AT WEB ADDRESS
HTTP://WWW.USCG.MIL/PPC/GETTHERE.
4.  THE SATO SERVICE FEES FOR TDY SERVICES ARE:
  A.  NON-SELF SERVICE, CALLING A SERVICE CENTER AND WORKING WITH
AN AGENT, 28 DOLLARS (28.00).  THE FEE IS CHARGED EACH TIME A
TICKET IS ISSUED OR REISSUED.
  B.  NON-SELF SERVICE, CALLING A SERVICE CENTER AND WORKING WITH
AN AGENT, FOR LODGING AND OR RENTAL CAR ONLY, NO TRANSPORTATION, 8
DOLLARS (8.00).
  C.  ALL SELF SERVICE, USING GETTHERE WITH NO AGENT ASSISTANCE, 12
DOLLARS (12.00).
  D.  PAPER TICKET DELIVERY FEES:  2 DOLLARS AND 52 CENTS (2.52)
U.S. MAIL, 12 DOLLARS (12.00) EXPRESS DELIVERY AND 37.00 DOLLARS
(37.00) COURIER DELIVERY.
5.  THE PCS TMC CONTRACT PROVIDES SUPPORT FOR PCS TRAVEL,
CONSECUTIVE OVERSEAS TOUR (COT) LEAVE TRAVEL AND ALASKA MARINE
HIGHWAY SYSTEM (AMHS) FERRY RESERVATIONS THAT ARE IN CONJUNCTION
WITH A PCS.  UNDER THIS CONTRACT TWO TYPES OF SERVICE ARE PROVIDED,
ON-SITE SERVICE AT CAPE MAY AND CALL IN SERVICE TO A SERVICE
CENTER, NO SELF SERVICE PROGRAM IS PROVIDED UNDER THIS CONTRACT.
THE PRIMARY PURPOSE OF THE ON-SITE SERVICE AT CAPE MAY IS TO
SUPPORT GRADUATING RECRUIT TRAVEL.  THE SATO TOLL FREE SERVICE
CENTER PHONE NUMBER FOR PCS TRAVEL IS 1-877-905-9646.
6.  THE SATO SERVICE FEES FOR PCS SERVICES ARE:
  A.  NON-SELF SERVICE, CALLING THE SERVICE CENTER AND WORKING WITH
AN AGENT, 27 DOLLARS (27.00).  THE FEE IS CHARGED EACH TIME A
TICKET IS ISSUED OR REISSUED.
  B.  NON-SELF SERVICE, CALLING THE SERVICE CENTER AND WORKING WITH
AN AGENT FOR LODGING ONLY, NO TRANSPORTATION 8 DOLLARS (8.00).
  C.  ON-SITE SERVICE, 5 DOLLARS (5.00).
  D.  ALASKA MARINE HIGHWAY SYSTEM FERRY RESERVATION, 15 DOLLARS
(15.00).
  E.   PAPER TICKET DELIVERY FEES:  2 DOLLARS AND 52 CENTS (2.52)
U.S. MAIL, 12 DOLLARS (12.00) EXPRESS DELIVERY AND 37.00 DOLLARS
(37.00) COURIER DELIVERY.
7.  FOR QUESTIONS CONTACT MR. SCOTT ARNDT AT E-MAIL
SCOTT.R.ARNDT(AT)USCG.MIL OR MR. LES WEISBECK AT E-MAIL
LES.R.WEISBECK(AT)USCG.MIL.
8.  RADM RONALD T. HEWITT, ASSISTANT COMMANDANT FOR HUMAN
RESOURCES, SENDS.
9.  INTERNET RELEASE AUTHORIZED.